Mele Pepa
Newport Beach,CA
Summary
Compassionate Private Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Elderly Care . Collaborative team player with strong clinical and interpersonal skills. Available 60 hours per week, weekends and evenings.
Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Resourceful Package Handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Dependable shipping team member experienced in unloading and loading, moving, storing and packing merchandise. Good inspector and problem-solver familiar with making routine decisions and completing tasks with little supervision.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
14
14
years of professional experience
Work History
Private Elderly Caregiver
Private Residence
Carson
01.2023 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
Personal Assistant to the Owner
Tonga Freight Limited
Tonga Island
01.2015 - 10.2017
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Organized and attended meetings and compiled related documents and reports.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Package Handler/Shipping Associates
Tonga Post
Tonga Is
11.2014 - 01.2015
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Reservation Agent
Teta Travel
Tonga Is
06.2010 - 08.2013
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
Certificate In Tourism And Hospitality - Customer Service, Ticketing, Hospitality
Distance Education
Halaovave, Tonga Diploma In Teaching - Elementary School Teaching
Teacher’s Training College
Nukualofa, Tonga High School Diploma -
Apifoou High School
Maufanga. Nukualofa, Tonga 12.2008
Skills
Private Elderly Caregiver
- Dementia Care
- Personal Hygiene Assistance
- Social interaction
- Client Engagement
- Appointment Coordination
- Emotional Support
- End of life care
- Alzheimer's Care
- Compassionate Caregiving
Personal Assistant to Owner
- Maintaining Schedules
- Office Management
- Discretion and Confidentiality
- Travel Arrangements
- Document Preparation
- Calendar Management
- File Organization
- Meeting Coordination
- Time Management
- Strong Work Ethic
- Project Planning
- Team collaboration abilities
- Resourceful
Package Handler/Shipping Associates
- Loading and unloading
- Truck loading and unloading
- Packing boxes
- Workplace Cleanliness
- Sorting Packages
- Label Reading
- Fragile item handling
- Truck loading
- Shipping and receiving
- Package preparation
- Product packing
- Paperwork management
- Forklift Operation
- Shipping procedures
- Paperwork coordination
- Quality Control
- Forklift safety
- Label preparation
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Effective Communication
Reservation Agent
- Phone Etiquette
- Telephone reception
- Call Control
- International Travel
- Hotel accomodations
- Travel bookings
- Schedule Maintenance
- Travel Planning
- Cost Planning
- Transportation information
- Problem-Solving
- Payment Processing
- Phone and Email Etiquette
- Active Listening
- Team Collaboration
- Customer Service
- Detail Oriented
- Issue Resolution
- Reservation Management
- Computer Reservation Software
- Accommodation Planning
- Relationship Building
- Corporate Travel
- Reservation Confirmation
- Documentation
Timeline
Private Elderly Caregiver
Private Residence
01.2023 - Current
Personal Assistant to the Owner
Tonga Freight Limited
01.2015 - 10.2017
Package Handler/Shipping Associates
Tonga Post
11.2014 - 01.2015
Reservation Agent
Teta Travel
06.2010 - 08.2013
Certificate In Tourism And Hospitality - Customer Service, Ticketing, Hospitality
Distance Education
Diploma In Teaching - Elementary School Teaching
Teacher’s Training College
High School Diploma -
Apifoou High School