GRACINE B. GIBSON
ACCOUNT MANAGER | INSURANCE UNDERWRITING ASSISTANT
Irving,TX
Summary
Insurance Underwriting Assistant with expertise in business and personal lines insurance. Extensive knowledge and responsibilities with multi-line insurance coverages and ratings including workers compensation, general liability, automobile, property, inland marine, crime, and reinsurance. Working knowledge of customer service and billing duties. Thrives well in a diverse work environment. Competencies and skills include: Also skilled in the following Insurance Rating Systems: CIS, CWS, CSC Point, ANA, XSellARate Isolutions, CPP and Starr 360
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Sales Assistant
ROSS Dress for Less
01.2024 - Current
- Customer Service:
- Addressing customer complaints and resolving issues in a professional manner.
- Greeting Customers by welcoming customers as they enter the store or my area and offering assistance.
- Assisting Customers by helping customers find products, answering questions about merchandise, and providing recommendations.
- Work at maintaining and arranging clothing in fitting room for sales floor. Keep and help maintain store cleanliness and attractiveness for customers.
Underwriting Rater-Auto and Large Fleet
WAHVE/Starr Insurance
01.2022 - 01.2022
- Rated renewal accounts and converted for new rating system
- Auto units were pulled from excel spread sheets, reviewed per underwriting guidelines, rerated from current renewals and converted for new rating system.
- Applicable endorsements and coverage forms were added to new system for rating completion. Account rated at basic and at limit.
- QA accounts from other coworkers and released to underwriters for review.
- Remote Contract/Project
Underwriting Loss Prevention
JACOBSON GROUP/Hippo Insurance
01.2021 - 01.2022
- Reviewed Homeowner New Business accounts for hazards or problems that may prevent the writing of coverage.
- Contract/Temp
Underwriting Service Technician, Operations Commercial Services
AMTRUST GROUP
01.2013 - 01.2020
- Multinational property and casualty insurer specializing in coverage for small to mid-size businesses.
- Assisted and supported underwriters with rating and reviewing of new and renewal property and causality accounts. Worked on rating, quoting, and endorsing all lines of business in commercial market. Managed accounts from POOL environment for 40+ state area through collaborating with underwriters, managers, agents, and internal customers.
- Successfully prepared and compiled data for upcoming renewals including ordering MVRS and reviewing claim losses for experience rating.
- Converted business owner policy accounts to middle market accounts satisfying company and market trends.
- Worked on special projects and accounts by manually inserting forms and correcting QA issues from updates and system issues.
- Reviewed and processed new business, endorsements, and renewals for issuance.
Senior Account Representative, Commercial Services
FIREMAN’S FUND INSURANCE
01.2007 - 01.2012
- Provided exceptional customer service and support with responsibility for middle market, small business, senior living program business and auto / trucking accounts nationwide.
- Processed renewals and endorsements retaining current customers and worked with new business accounts ensuring coverage was accurately rated.
- Met company service performance and quality standards by complying with all internal policies and procedures. Provided input, guidance, and support to underwriters on all issues related to assigned accounts assisting with pricing and maintenance of book of business.
- Analyzed processing problems and provided solutions in a multi-tasking environment.
Account Service Representative | Underwriting Assistant
UNITRIN BUSINESS INSURANCE
01.2005 - 01.2007
- Personal and commercial insurance via independent agent network. Sold to Amtrust. Supported a 48-state region processing renewals, new business, and endorsements. Assisted agencies working in an internet driven rating system with rating procedures, problem and error resolution, endorsement requests, and any new business issues.
- Communicated with brokers, agencies, insureds, other departments, and customers regarding inquiries and questions by researching and resolving problems.
- Provided information needed for regulatory compliance in a timely manner by state preventing potential violations and fines.
- Researched and quoted policy premiums and terms for current and perspective customers for retention purposes and to obtain new business accounts.
Loan Auditor, Special ARM Project
CITIFINANCIAL MORTGAGE
01.2002 - 01.2004
- Mortgage and home equity lending services. Audited subprime fixed and adjustable rate mortgages identifying and correcting erroneous payments and system errors.
- Reviewed life of loans for payment history and analyzed data completing amortization verifications tracking that payments and debits were properly made. Updated mortgage loan documentation by conducting follow-ups and initiating proper escalations ensuring completeness and accuracy.
- Maintained all documents in accordance with company policies and regulatory guidelines.
- Calculated income to debt ratios based on customer income determining loan type and payment amount.
- Contract
Education
High School Diploma -
GW Jackson High School
Navarro County, TXSkills
- Auditing
- Retention
- Information Analysis
- Compliance
- Rating, Quoting, Endorsing
- Customer Service
- Deadline Driven
- Time Management
Certification
Computer Systems Certificate, DeVry Institute of Technology, Irving, TX
Timeline
Sales Assistant
ROSS Dress for Less
01.2024 - Current
Underwriting Rater-Auto and Large Fleet
WAHVE/Starr Insurance
01.2022 - 01.2022
Underwriting Loss Prevention
JACOBSON GROUP/Hippo Insurance
01.2021 - 01.2022
Underwriting Service Technician, Operations Commercial Services
AMTRUST GROUP
01.2013 - 01.2020
Senior Account Representative, Commercial Services
FIREMAN’S FUND INSURANCE
01.2007 - 01.2012
Account Service Representative | Underwriting Assistant
UNITRIN BUSINESS INSURANCE
01.2005 - 01.2007
Loan Auditor, Special ARM Project
CITIFINANCIAL MORTGAGE
01.2002 - 01.2004
High School Diploma -
GW Jackson High School