Gracious Ngirishi
Harare
Summary
Experienced customer service professional dedicated to delivering exceptional passenger experiences and supporting seamless ship operations. Seeking Junior Purser position on a cruise ship to utilize 6+ years of experience in sales, finance, and operations. Proven track record of providing outstanding customer service, efficiently resolving issues, and ensuring customer satisfaction. Committed to maintaining high level of professionalism and contributing to overall team success.
Overview
8
8
years of professional experience
Work History
Customer Service and Sales Coordinator/Sales Associate
Bedding & Linen Bliss
Harare, Zimbabwe
10.2020 - Current
- Coordinated social media, customer inquiries and complaints
- Handled cash transactions, sales and store operations
- Successfully opened two new shop locations, driving 15% sales growth
- Updated and maintained an extensive database of customer records, resulting in improved customer service and increased sales
- Trained and mentored new sales staff on customer service, product knowledge and sales techniques
- Built strong customer relationships through personalized interactions (holiday wishes, birthday greetings)
Customer Service Representative and Loans Officer
Yonder Rift Enterprises(Pvt Ltd)
Kadoma, Zimbabwe
03.2017 - 09.2020
- Managed client relationships, loan repayments, and new branch openings
- Utilized POS machines, cash handling, and data management software
- Overcame language barriers to establish new branches
- Demonstrated care through regular client outreach (birthdays and holiday greetings)
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Developed and implemented automated customer service systems that improved customer service and reduced customer wait times by X%
Education
High School Diploma Certificate - Digital Marketing and Sales
Google Digital Garage
11.2022
High School Diploma -
Rio Tinto Mhondoro High School
11.2011
Skills
- Sales and marketing
- Financial management
- Customer service and relations
- Problem solving
- Adaptability
- Team collaboration
- Communication
- Social media management
- Data management software
Languages
English
Timeline
Customer Service and Sales Coordinator/Sales Associate
Bedding & Linen Bliss
10.2020 - Current
Customer Service Representative and Loans Officer
Yonder Rift Enterprises(Pvt Ltd)
03.2017 - 09.2020
High School Diploma Certificate - Digital Marketing and Sales
Google Digital Garage
High School Diploma -
Rio Tinto Mhondoro High School