Gracyn Killpack
Logan,UT
Summary
A proven leader and effective communicator, adept at enhancing customer engagement and satisfaction. At McDonald's, excelled in multitasking and teamwork, significantly boosting service efficiency. Skilled in problem-solving and customer service, ensuring high-quality experiences. Demonstrated rapid learning agility and leadership, fostering a positive environment and promoting safety as a Lifeguard at Logan Aquatic Center.
Overview
1
1
year of professional experience
Work History
McDonald's Crew Member
McDonald's
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Lifeguard/Swim Teacher
Logan Aquatic Center
05.2024 - 09.2024
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Entered water immediately to pull struggling swimmers to safety.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
Associate of Arts - Clinical Psychology
Utah State Univeersity
Logan, UT05-2028
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Customer Engagement
Timeline
Lifeguard/Swim Teacher
Logan Aquatic Center
05.2024 - 09.2024
McDonald's Crew Member
McDonald's
09.2023 - Current
Associate of Arts - Clinical Psychology
Utah State Univeersity
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