Grady Dillenburg
Sacramento,CA
Summary
Accomplished General Manager at Quinns' Lighthouse, adept in operations management and leadership, significantly enhancing customer satisfaction and staff efficiency. Expert in team building, adept at driving results through innovative problem resolution and effective staff scheduling. Demonstrates a customer-oriented approach, ensuring compliance and quality standards are surpassed, fostering long-term loyalty.
Overview
25
25
years of professional experience
Work History
General Manager
Quinns Lighthouse
05.1999 - 01.2024
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Science - Science
Las Positas College
Livermore, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Scheduling
- Customer Engagement
- Hiring Decisions
- Order Management
- Menu development
- Customer-Oriented
Timeline
General Manager
Quinns Lighthouse
05.1999 - 01.2024
Associate of Science - Science
Las Positas College
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