Grady Johnson
Suffolk,VA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.
Overview
21
21
years of professional experience
Work History
Fiber Optic Technician
Alliance Global Solution
06.2023 - Current
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
Water Meter Technician
City Of Suffolk, Va - Municipal Government
06.2020 - 06.2023
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Repaired non-functioning meters and tested to verify operational status.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Broadband Technician
Charter Spectrum
05.2014 - 10.2019
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Provided customer with information and requirements for all services.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Paid attention to detail while completing assignments.
- Utilized industry equipment to analyze, identify and resolve technical problems.
Cable Installation Technician
Cable Communications And Engineering
07.2004 - 05.2014
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Education
Diploma - General Studies
Nansemond River High School
Suffolk, VA06.1995
Skills
- Equipment Maintenance
- Clear and Professional Communication
- Service Requests
- Hand and Power Tools
- Customer Experience
- Customer Satisfaction
- Safety Procedures
Timeline
Fiber Optic Technician
Alliance Global Solution
06.2023 - Current
Water Meter Technician
City Of Suffolk, Va - Municipal Government
06.2020 - 06.2023
Broadband Technician
Charter Spectrum
05.2014 - 10.2019
Cable Installation Technician
Cable Communications And Engineering
07.2004 - 05.2014
Diploma - General Studies
Nansemond River High School
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