Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic

Graham A Burns

Delaware,OH

Summary

Result-Oriented Sales Engineer with 20 years of experience delivering technical expertise and support to sales teams. Proven track record in enhancing customer relationships and understanding client needs to provide effective solutions. Achievements include increased client satisfaction, higher sales figures, and successful project completions.

Overview

20
20
years of professional experience

Work History

Sales Engineer

Security 101
Dublin, OH
10.2023 - Current
  • Analyzed customer requirements and identified solutions that best fit their business objectives.
  • Collaborated with sales teams to create tailored solutions addressing client needs.
  • Developed customized sales proposals for new and existing clients.
  • Participated in trade shows to promote company products and services.

Commercial Account Executive

Johnson Controls
Dublin, OH
10.2021 - 10.2023
  • Drafted proposals for potential clients that outlined terms of service agreements and pricing structures.
  • Identified opportunities for cross-selling or up-selling additional products or services.

Commercial Account Executive

EPS Ohio
Canal Winchester, OH
09.2018 - 09.2021
  • Developed a comprehensive understanding of each client's needs through regular meetings with them.
  • Assessed client needs, provided quotations, and made recommendations for services.

Technical Sales Support Engineer

Team Fishel
Hilliard, OH
07.2017 - 09.2018
  • Conducted regular meetings with sales representatives to review current projects and prioritize tasks.
  • Responded promptly to customer complaints regarding product performance or quality issues.

Service Coordinator/Technical Support

EPS Ohio
Canal Winchester, OH
07.2015 - 07.2017
  • Provided support to field technicians during service visits when necessary.
  • Provided customer service to ensure client satisfaction.

Service Support Specialist

Siemens Industries
Worthington, OH
08.2005 - 07.2015
  • Responded promptly to customer inquiries via telephone or email.
  • Installed new hardware or software systems for clients as needed.
  • Conducted system tests, identified problems, and implemented solutions.

Education

High School Diploma -

Highland High School
Sparta, OH
05.2004

Skills

  • Access control and CCTV installation
  • Sales proposal development
  • Product expertise
  • Team collaboration
  • Project management and auditing
  • Technical support for clients
  • Business development and system design
  • Customer service across multiple sectors

References

Available Upon Request

Timeline

Sales Engineer

Security 101
10.2023 - Current

Commercial Account Executive

Johnson Controls
10.2021 - 10.2023

Commercial Account Executive

EPS Ohio
09.2018 - 09.2021

Technical Sales Support Engineer

Team Fishel
07.2017 - 09.2018

Service Coordinator/Technical Support

EPS Ohio
07.2015 - 07.2017

Service Support Specialist

Siemens Industries
08.2005 - 07.2015

High School Diploma -

Highland High School

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