Graham Delman

Responsible for helping oversee the safety, welfare, and fun of a UC sponsored summer school for high-school students

• Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing students.
• Provided activities and spaces for social and emotional growth with students
• Ensured a safe living environment by conducting regular room inspections and reporting maintenance issues.
• Improved student satisfaction by addressing and resolving concerns promptly and efficiently.
• Established trust with students through active listening skills while maintaining confidentiality in sensitive situations.
• Evaluated program effectiveness using feedback from students, making adjustments as needed for future events.

Responsible for helping maintain the operation of the extreme weather shelter

• Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently
• Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved
• Provided resources for residents staying at the shelter (food, water, blankets,)
• Worked a flexible schedule (lots of early morning hours and quick-notice scheduling)
• Kept the shelter sanitary
• Helped to provide further resources offered by/through People First

Responsible for assisting climbers and safely completing jobsite tasks

• Operated a wood-chipper
• Operated chainsaws and other power tools
• Operated heavy machinery in the form of DINGO’s, winches, and more.
• Safely managed ropes during rigging
• Provided clear, and constant communication between those in the tree and on the ground.
• Maintained a clean, tidy, and safe jobsite that is efficient to operate in

Cashier: Responsible for ringing up customers and bagging groceries

• Greeted customers and provided genuine customer care with exemplary service.
• Handled cash or card and bagged goods for customers as well as Insta-cart workers.
• Maintained workplace tidiness in accordance with Ecolab standards

Bakery Clerk: Responsible for assisting in the production of goods and maintaining the department

• Prepared and baked goods to be sold to customers
• Prepared goods for the upcoming day based off sales previously and inventory
• Counted stock and used previous sales statistics to help project what sort of stock/inventory will best fit the store and sales.
• Maintained department tidiness in accordance with Ecolab standards

Responsible for fulfilling customer orders and ensuring a high degree of customer satisfaction. Assumed increased responsibility over time.

• Established strong relationships with frequent customers by greeting them by name and remembering their favorite order items.
• Recognized on air by local radio host for good customer service.
• Responsible for handling customer cash register transactions, drive-through transactions, and closing the store on some shifts..
• Always up-selling the customer to help keep business flowing.
• Responsible for maintaining store cleanliness during my shifts.
• Given managerial responsibility to record and analyze store level data for reporting to company headquarters
• Assigned others to tasks when business is slow