Graham MacDonald
Charlotte,NC
Summary
Sociable and diligent server offering twelve (12) years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Server / Trainer
Firebirds Wood Fired Grill
Alliance, TX
11.2025 - 05.2026
- Trained new servers on Firebirds Wood Fired Grill service standards and hospitality steps, enhancing overall guest experience.
- Demonstrated menu knowledge, ingredients, and wood-fired preparation
- Provided detailed information to service staff about menu items and preparation techniques.
- Coached servers on table service, guest greetings, and proper dining room flow.
- Top One Percent (1%) for Sales, Gratuities and Customer Feedback.
Server
Post House Inn
Charleston, SC
05.2023 - 08.2024
- Provided excellent teamwork service at this Michelin Key Award Winning property.
- Took accurate food and beverage orders using POS systems.
- Coordinated with kitchen staff to ensure
- smooth table service.
- Greeted Post House Inn guests and presented menus with daily specials.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI 08.1993 - 05.1998
Skills
- Service standards
- Menu knowledge
- POS systems
- Team coordination
- Food safety
Timeline
Server / Trainer
Firebirds Wood Fired Grill
11.2025 - 05.2026
Server
Post House Inn
05.2023 - 08.2024
Bachelor of Arts - Hospitality Business
Michigan State University
08.1993 - 05.1998