Kristen Davis
Clarksville,AR
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
16
16
years of professional experience
Work History
Server Trainer
Saltgrass
Sherwood, AR
07.2022 - 10.2024
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and online settings.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Researched current trends in server technology and updated existing training programs accordingly.
- Assisted with troubleshooting network issues related to servers.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Drafted assessments to evaluate understanding of key concepts taught during sessions.
- Facilitated group discussions about complex topics related to server systems.
- Organized virtual meetings with remote trainees through video conferencing tools.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Modified lessons plans as needed based on feedback from attendees or changes in industry standards.
- Analyzed feedback from surveys conducted after each session to measure effectiveness of instruction methods used.
- Coached staff members on best practices for optimizing server performance levels.
- Provided ongoing support via email or phone calls after courses concluded.
- Encouraged team collaboration among participants throughout the course duration.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Reviewed technical manuals and documents prior to classes starting.
- Identified opportunities for improving existing processes related to training operations.
Clerk
Spirits Fine Wine
Little Rock, AR
11.2021 - 04.2023
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Generated daily reports of sales activity for management review.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Provided administrative support such as scheduling appointments or meetings.
- Created memos, letters, emails, reports, presentations as requested by management.
- Verified accuracy of all paperwork prior to submission for processing.
- Resolved discrepancies between invoices and purchase orders quickly.
- Utilized computer software programs to create reports, labels, forms.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Front Office Manager
Mission Hills Health Care Center
Fremont, California
09.2020 - 03.2021
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
Assistant Bar Manager
Hooters
North Little Rock, AR
09.2008 - 05.2020
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Created daily drink specials to increase sales volume and revenue.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Assisted with developing marketing strategies to promote bar services within the community.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Conducted weekly meetings with bar staff to discuss performance goals and objectives.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Established policies for bar operations including payment methods accepted, dress code requirements.
- Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Created signature beverages to increase revenue and patron loyalty.
- Restocked beer and liquor regularly and after special events.
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
Education
High School Diploma -
North Little Rock High
North Little Rock, AR05-2006
Skills
- Wine service
- Food spoilage prevention
- Buffet setup and takedown
- Food and beverage pairings
- New employee mentoring
- Food safety oversight
- Staff monitoring
- Order accuracy
- Server management
- Service standards
- Check payment processing
- Dining crew workflow optimization
- Service prioritization
- Menu design
- Dining customer service
- Cash handling
- Foodservice techniques
- Wine pairing
- Quality control
- Guest relations management
- Table setting arrangements
- Staff scheduling
- High volume dining
- Effective customer upselling
- Allergy awareness
- Point of sale (POS) system operations
- Food running skills
- Menu presentation
- Employee mentoring
- Sanitation standards
- Item upselling
- Menu memorization
- Team member training
- Employee orientations
- Front-of-house display creation
Timeline
Server Trainer
Saltgrass
07.2022 - 10.2024
Clerk
Spirits Fine Wine
11.2021 - 04.2023
Front Office Manager
Mission Hills Health Care Center
09.2020 - 03.2021
Assistant Bar Manager
Hooters
09.2008 - 05.2020
High School Diploma -
North Little Rock High