Kimberly Lashure
Watertown,NY
Summary
Dynamic Server Trainer at Tully's Good Times, adept in upselling strategies and exceptional communication, enhanced team efficiency and guest satisfaction. Spearheaded a comprehensive training program, boosting server performance and revenue growth. With a focus on food safety compliance and relationship building, I led initiatives that increased employee retention and customer loyalty.
Overview
19
19
years of professional experience
Work History
Server Trainer
Tullys Good Times
Watertown, NY
09.2017 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided continuous evaluation and feedback to server employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Developed and implemented comprehensive training program for new servers.
- Conducted monthly meetings with servers to review procedures and improve service.
- Provided coaching and mentoring to employees.
Stock Crew Member
Dollar Tree Stores
Watertown, NY
03.2016 - 11.2017
- Demonstrated strong attention to detail while stocking shelves, ensuring all items were properly labeled and priced accurately.
- Developed expertise in various departmental products, enabling effective cross-training assistance when necessary.
- Maximized available storage space by efficiently organizing products in the stock room and on sales floor shelves.
- Contributed to a positive team atmosphere by consistently demonstrating punctuality, professionalism, and a strong work ethic.
- Received praise from management for consistently maintaining a clean, organized workspace in the stock room area.
- Utilized time management skills to balance multiple responsibilities, such as stock handling, customer service, and maintaining store cleanliness.
- Assisted customers with locating items, enhancing their shopping experience and promoting satisfaction.
- Streamlined restocking procedures by keeping accurate records of incoming shipments and timely unloading of delivery trucks.
- Increased stock accuracy by regularly conducting inventory checks and updating records accordingly.
- Supported fellow team members during busy periods by stepping in to help with additional tasks as needed, fostering a positive work environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Maintained stockroom records and generated reports for management.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
CNA
Samaritan Keep Home
Watertown, NY
09.2012 - 02.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
CNA
Mercy Hospital
Watertown, NY
09.2005 - 08.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High School Diploma /GED - General
General Brown
Brownville NY09.2005
Certified Nursing Assistant -
Jefferson Lewis Boces
Watertown, NY09.2005
Skills
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Team Member Training
- POS System proficiency
- Safe handling procedures
- Cash Handling
- Food presentation
- Server etiquette
- Tableside Service
- Food Safety Compliance
- Bar terminology
- Wine service
- Policy Enforcement
- Exceptional communication
- Restaurant Operations
- Quality Control
- Front-of-house display creation
- Employee Mentoring
- Staff Monitoring
- Order Management
- Company policies
- Food and beverage pairings
- Restaurant procedures knowledge
- Training expertise
- Kitchen staff coordination
- Banquet Coordination
- New employee mentoring
- Sanitation Standards
- Allergy awareness
- Wine pairing knowledge
- Menu presentation
- Food Quality Standards
- Dining area maintenance
- Food running skills
- Food spoilage prevention
- Food station setup
- Kitchen Communication
- Guest Relations Management
- Food inspection
- Daily specials memorization
- Item promotion
- Bill computation
- Service prioritization
- Relationship Building
- Attention to Detail
- Critical Thinking
- Leadership Development
- Clear Communication
- Coaching and Development
- Documentation and Recordkeeping
- Class Scheduling
- Strategic Planning
- Employee Relations
- Corporate Training Programs
- Public Speaking
- Orientation and Onboarding
- Role Playing
- Job Skill Building
- Client Retention
- Assignment Delegation
- Focus Group Coordination
- Business Administration
- Special Needs Clientele
- Employee surveying
- Decision-Making
- Budget Administration
- Program Monitoring and Tracking
- Training Program Development
- Business Needs Analysis
- Team Exercises
Timeline
Server Trainer
Tullys Good Times
09.2017 - Current
Stock Crew Member
Dollar Tree Stores
03.2016 - 11.2017
CNA
Samaritan Keep Home
09.2012 - 02.2016
CNA
Mercy Hospital
09.2005 - 08.2012
High School Diploma /GED - General
General Brown
Certified Nursing Assistant -
Jefferson Lewis Boces