Natalia Madrigal
Powell
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation. Experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
Work History
Server Trainer
Olive Garden Restaurant
Columbus, OH
07.2025 - Current
- Trained new servers on menu knowledge, service standards, and customer engagement techniques.
- Conducted on-the-job training sessions to improve staff performance and efficiency in fast-paced environments.
- Assisted management in evaluating and providing feedback on server performance during training periods.
- Developed instructional materials to enhance training programs for new team members.
Server
Scramblers Diner
Columbus, OH
08.2024 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
Server
Cracker Barrell
Brunswick, Georgia
10.2021 - 01.2022
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Applebee's
Johnson City, Tennessee
02.2021 - 03.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Konawaena High School
Kealakekua, HISkills
- Safe Food Handling
- Food inspection
- Beverage Preparation
- Food Delivery
- Order Management
- Guest Engagement
- Table Setting
- Food Running
- Cash Handling
- Order Accuracy
- Menu knowledge
- Quality Control
- Menu presentation
- Item promotion
- Dining customer service
- Sales Techniques
- High-volume dining
- Food safety compliance
- Food presentation
- Cash handling
- Safe handling procedures
- Team member training
- Quality control
- Staff monitoring
- Sanitation standards
- Allergy awareness
- Food quality standards
- Food spoilage prevention
- Kitchen communication
- Strong leadership
Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Olive Garden Restaurant
07.2025 - Current
Server
Scramblers Diner
08.2024 - 08.2025
Server
Cracker Barrell
10.2021 - 01.2022
Server
Applebee's
02.2021 - 03.2021
Konawaena High School