Summary
Overview
Work History
Education
Skills
Accomplishments
Military
Timeline
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Graham Walesa

Assistant General Manager
Chicago,IL

Summary

Versatile Assistant General Manager with fifteen years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Assistant General Manager

Noodles And Company
Chicago, IL
05.2017 - Current
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Shift Supervisor

Corner Bakery
Chicago, IL
06.2014 - 04.2017
  • Completed store opening and closing procedures and balanced tills.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Science - Criminal Justice

Westwood College of O'hare
Chicago
08.2007 - 08.2010

Skills

Team leadership expertise

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Achieved reducing labor costs by introducing Excel spreadsheets for tracking our hourly labor.

Military

Private First Class in the United States Marine Corps

Learned teamwork and leadership

Gained ability to multitask and proper time management

Instilled discipline and integrity

Ability to adapt to any situation


Timeline

Assistant General Manager

Noodles And Company
05.2017 - Current

Shift Supervisor

Corner Bakery
06.2014 - 04.2017

Bachelor of Science - Criminal Justice

Westwood College of O'hare
08.2007 - 08.2010

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Graham WalesaAssistant General Manager