Graham Boone
IT Network Administrator
Raleigh,NC
Summary
High performing Network Administrator and Navy Veteran with background in CCNA Cisco
Switches, IBM infrastructure, Windows Server Management, Red Hat Enterprise Linux, and
Defense Information Systems. Diligent leader and quickly masters new concepts and seeks
out opportunities to master the latest technology. With over 7 years of cybersecurity, network
integrity and and server management experience working within a highly diverse, fast paced
organization. Dynamic team player when interfacing with colleagues, and a distinguished level
of customer service to vendors and end-users.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist Technician
US Navy
09.2021 - 12.2023
- Answered and triaged requests for assistance in order to provide top-notch support completing over 72 trouble calls in a normal working day.
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes maintaining operations at over 98.7% stability.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed and motivated employees to be productive and engaged in work by establishing incentives and competitiveness to keep interaction, morale and team work at a high level.
- Accomplished multiple tasks within established time frames.
- Maximized performance and workload completion by supervising and monitoring daily activities and mentoring team members.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
Information Technology Specialist
US Navy
08.2017 - 03.2021
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Drafted and distributed training manuals for devices used by various employees.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Certificate of Completion - Network And System Administration
System Administrator
San Diego, Ca09.2022
High School Diploma -
Corinth Holders High School
Wendell, NC06.2015
Skills
- VMWare vSphere
- Forefront TMG
- Hyper-V Management
- Active Directory Management and Services
- Wide Area Networks (WAN)
- Local Area Networks (LAN)
- Red Hat Enterprise Linux
- Microsoft Powershell and Powershell ISE
- Bash
- Microsoft Office
- Microsoft Sharepoint PaaS
- Network, Server and System Administration
Timeline
Information Technology Specialist Technician
US Navy
09.2021 - 12.2023
Information Technology Specialist
US Navy
08.2017 - 03.2021
Certificate of Completion - Network And System Administration
System Administrator
High School Diploma -
Corinth Holders High School
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