Giovanna Ramirez
Customer Service
Phoenix,AZ
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including high volume of incoming calls, issue resolution and order status.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Peckham
1 2020 - Current
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bilingual Marketing Specialist
Cute Smiles 4 Kids, LLC
05.2021 - 07.2022
- Received Inbound and made outbound calls to new and existing patients
- Obtained patients for pediatric dental appointments
- Verified Patient's Health Insurance eligibility and Dental History
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Team Member
Whataburger
03.2018 - 10.2019
- Fast paced environment, POS order taking system
- Cross trained skills
- Promoted continuous learning within the team by initiating training, sharing best practices, and encouraging skill development.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High school diploma - General Studies
Humanities And Sciences High School
12.2018 - 05.2019
Skills
Marketing
Customer service
Eaglesoft
Cashiering
Medical Scheduling
Email Marketing
Digital Marketing
Medical terminology
Medical office experience
Call center experience
Customer Support
Caller Assistance
Fluent Bilingualism
Spanish translation
Languages
Spanish
English
Software
Eaglesoft
Work Preference
Work Type
Part TimeLocation Preference
HybridRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveFlexible work hoursWork from home optionPaid time offTimeline
Bilingual Marketing Specialist
Cute Smiles 4 Kids, LLC
05.2021 - 07.2022
High school diploma - General Studies
Humanities And Sciences High School
12.2018 - 05.2019
Team Member
Whataburger
03.2018 - 10.2019
Bilingual Customer Service Representative
Peckham
1 2020 - Current