Erianne Orebaugh
Fairview Heights,IL
Summary
Five plus years working in the Criminal Justice field, with working knowledge of behavioral and addiction medicine. History of strong work ethic and the ability to work compassionately with ethnically, racially, and economically diverse populations in a variety of contexts including managing, training, counseling, case management, and assessments.
Overview
21
21
years of professional experience
Work History
Bilingual Customer Service Representative
PCs For People
12.2024 - 01.2025
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Bilingual Customer Service Representative
Caleres
10.2022 - 12.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Service Coordinator
SpecialCare Hospital Management Corporation
08.2020 - 01.2021
- Implement strategic marketing plans for services provided for Substance Use Disorder
- Travel80% of the time
- Build working relationships with the healthcare industry
- Provide educational presentations
- Document daily information on progress, retention and barriers on services
- Build working relationships with healthcare personnel within the community
- Assist with detox assessments as needed
- Supervise in office staff
Substance abuse counselor
The Geo Group
10.2018 - 05.2019
- Conducted individual and group counseling sessions for all active clients
- Developed client treatment plans based on research, clinical experience, and client histories
- Communicated on a daily basis with all medical staff in regards to client needs, progress and discharge plans
- Maintained daily and weekly reports on over20 + clients program effectiveness
- Traveled10% of the time to other sites as needed
- Maintained working relationships with instate and out of state treatment facilities on a monthly basis
- Provided brief counseling to patients and psycho-education to family members
Security Officer
Securitas
06.2017 - 12.2018
- Communicated with police and or fire department in cases of emergency assistance
- Conducted written reports on daily activities not to be limited to, equipment irregularities, property damage, theft, presence of unauthorized persons, and unusual occurrences
- Monitored and authorized entrance and departure of all employees, visitors, and other personnel to maintain security of premises
Security Officer
Secuamerica
05.2018 - 08.2018
- Monitored and authorized entrance and departure of all employees, visitors, and other personnel to maintain security of premises
- Informed all parties entering the premises of rule infractions and violations
- Those parties that would not adhere to rules would be apprehended and or evicted from the premises by way of force when necessary
- Escorted and or drove motor vehicle to transport individuals to specified locations to provide personal protection
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Coached and trained all new incoming security guards
Security Officer
Golden Eagle Protective Services
02.2004 - 05.2007
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Inspected and adjusted security system, equipment and machinery to ensure effective operational use
- Circulated amongst visitors, patrons, or employees to preserve order and protection of property
- Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Communicated with the police and fire departments on all emergency cases, such as a fire or the presence of an unauthorized person
Education
Master of Arts - Criminal Justice
Everest University
Brandon, FL07.2007
Bachelor of Science - Criminal Justice
Everest University
Skills
- Management
- Counseling
- Assessments
- Bilingual (fluent in Spanish)
- Government policy/regulations
- Case Management
- Marketing
- Performance reviews
- Security
- Training
- Treatment plans
Training
- Crisis Intervention
- Cultural Competency
- All gaps of employment were as a result of being a full time student
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
PCs For People
12.2024 - 01.2025
Bilingual Customer Service Representative
Caleres
10.2022 - 12.2023
Service Coordinator
SpecialCare Hospital Management Corporation
08.2020 - 01.2021
Substance abuse counselor
The Geo Group
10.2018 - 05.2019
Security Officer
Secuamerica
05.2018 - 08.2018
Security Officer
Securitas
06.2017 - 12.2018
Security Officer
Golden Eagle Protective Services
02.2004 - 05.2007
Bachelor of Science - Criminal Justice
Everest University
Master of Arts - Criminal Justice
Everest University
Similar Profiles
Jonathan IturbideJonathan Iturbide
Surplus Sale Associate at Pcs for PeopleSurplus Sale Associate at Pcs for People
Juan SalinasJuan Salinas
Surplus Sales Lead at PCs for PeopleSurplus Sales Lead at PCs for People
Jordan GrahamJordan Graham
Hillman at PCS CIVILHillman at PCS CIVIL
Jonathan ScottJonathan Scott
Crew Member at ChipotleCrew Member at Chipotle
Sadie WhitakerSadie Whitaker
Primary Care Registered Nurse at Mercy Primary CarePrimary Care Registered Nurse at Mercy Primary Care