Dedicated worker, skilled in providing direct care, maintaining a safe environment, and implementing plans to meet the needs of youth, while also serving as a role model. Experienced in crisis intervention and de-escalation techniques to ensure safety for all involved. Strong communication and problem-solving skills. Focused on delivering exceptional customer support.
Work History
Bilingual Customer Service Representative
8 Months
Advance Call Center Technology | 12.2025 - Current
Provided bilingual support to customers, resolving inquiries on account.
Handled escalated issues with professionalism.
Trained new staff on company policies.
Youth care worker
1 Year 1 Month
Chicanos Por La Causa | 11.2024 - 12.2025
Provided direct care and support to unaccompanied minors.
Assisted in developing and executing care plans.
Youth care worker
1 Year 5 Months
Sunnyglen | 06.2023 - 11.2024
Provided direct care and supervision for children.
Supported children's needs and program activities.
Developed and executed care plans.
Youth care worker
5 Months
Chicanos Por La Causa Emergency Shelter | 04.2021 - 09.2021
Monitored and supported children in daily activities.
Implemented rules to promote positive behavior among children.
Caregiver
1 Year 4 Months
Sugar Land Daycare | 12.2019 - 04.2021
Supervise and monitor the safety of children
Implement learning and educational programs.
(Covid Shutdown)
Pawnbroker
1 Year 5 Months
Ezpawn | 07.2018 - 12.2019
Helping customer earn fast cash in exchange for valuable items