Work-life balancePersonal development programsFlexible work hoursCareer advancement
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Representative
Sunrun
Petaluma, CA
10.2022 - 09.2025
Developed and maintained relationships with potential residential solar customers.
Conducted thorough needs assessments to tailor solar solutions for clients.
Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
Provided ongoing support to customers throughout the sales process, enhancing overall experience.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through door to door knocking, networking, and relationship building.
Developed tailored solutions in response to unique customer needs, achieving consistently high satisfaction rates.
Enhanced customer satisfaction by providing comprehensive and educational product demonstrations.
Cultivated deep understanding of product features to answer questions and overcome objections.
Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of the solar process.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Selected correct products based on customer needs, product specifications and applicable regulations.
Informed customers of promotions to increase sales productivity and volume.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Maintained current knowledge of evolving changes in marketplace.
Met existing customers to review current services and expand sales opportunities.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Bench Jeweler Apprentice
Anello Brothers
San Francisco, CA
11.2021 - 06.2024
Crafted and repaired intricate jewelry pieces using advanced hand tools and equipment, ensuring high-quality standards and attention to detail.
Performed repairs and modifications on a variety of jewelry items with precision.
Collaborated with designers to create custom pieces based on client specifications.
Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
Soldered pieces of jewelry together.
Utilized specialized tools and equipment to expertly resize rings, replace stones, and adjust clasps.
Performed final buffing with polishing wheels buffing wire.
Developed unique, high-quality jewelry pieces by applying various crafting techniques, such as soldering, sawing, and stone setting.
Completed complex stone setting assignments, ensuring high-quality results and client satisfaction.
Utilized a variety of goldsmithing techniques such as soldering, stone setting, and fabrication to create visually stunning jewelry pieces.
Food Delivery Driver
Uber EATS
San Francisco, CA, Clackamas, OR
05.2017 - 12.2020
Found success in multiple cities.
Delivered food orders efficiently, ensuring timely service and customer satisfaction.
Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
Maintained high standards of food safety and hygiene during transportation of meals.
Communicated effectively with customers regarding order status and delivery updates.
Managed multiple deliveries simultaneously while adhering to company policies and procedures.
Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Enhanced customer satisfaction by delivering orders promptly and accurately.
Sales Associate
Vintage Bank Antiques
Petaluma, CA
02.2016 - 04.2018
Provided outstanding customer service by greeting and responding to questions
Successfully assisted customer with product selections and purchases
Built rapport with customer by asking probing questions and utilizing effective listening skills
Moved furniture in and out of store
Offered customer with exemplary and timely service
Assisted in set up of store displays and inspected merchandise for quality
Delivered excellent customer service with floor sales and assist customer with purchases
Assisted bringing purchased goods to customer vehicles
Cashier
Round Table Pizza
Petaluma, CA
09.2016 - 03.2017
Assisted with the flow of guests by taking food and drink orders as needed
Resolved customer inquiries and complaints, fostering positive experiences.
Provided friendly service to all patrons
Processed customer transactions efficiently using point-of-sale system.
Maintained accurate cash drawer and balanced daily sales reports.
Driver Helper
United Parcel Service
Petaluma, CA
10.2016 - 01.2017
Scanned barcodes and brought packages to door of recipients
Maintained accurate delivery logs to ensure timely processing of shipments.
Worked effectively with driver by taking and following direction
Gave full customer service to customers when delivering their items
Assisted drivers in loading and unloading packages efficiently while preventing damage to goods and optimizing space utilization.
Provided support in sorting packages to meet daily operational goals.
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Exhibited good attendance, work habits, and willingness to learn job functions.
Construction Worker
Habitat for Humanity
San Francisco, CA
12.2015 - 05.2016
Built houses for local lower income families.
Assisted in framing, drywall installation, and roofing tasks using hand tools and power equipment.
Collaborated with team to complete construction projects on schedule and within budget.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Loaded, unloaded, and moved material to and from storage and production areas.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.