Grant Dorland
Lansing,MI
Summary
Enterprising and customer-focused professional committed to building engaged teams and top-selling retail operations. Hires, trains, and inspires employees and actively demonstrates winning sales techniques and superior product knowledge. Technical and practical innovator with history of Introducing cost-saving practices and point of sale and inventory tracking software.
Overview
5
5
years of professional experience
Work History
Team Member
Dicks Sporting Goods
Laning
09.2021 - 01.2022
- Assisted customers in selecting sporting goods and equipment.
- Collaborated with team members to ensure optimal store operations.
- Maintained organized merchandise displays and stocked shelves effectively.
Team Lead
Dicks Sporting Goods
Lansing
01.2022 - 08.2023
- Trained new team members on store policies and product knowledge.
- Supervised daily operations to ensure team efficiency and customer satisfaction.
- Monitored staff performance and provided constructive feedback for improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
Assistant Store Manager
Dicks Sporing Goods
Auburn Hills, Michigan
08.2023 - 04.2025
- Supervised department staff, delegating tasks to drive successful project completion.
- Trained and supervised staff to enhance store revenue, customer service skills, and product knowledge.
- Managed stockroom operations including receiving shipments, stocking shelves, organizing items according to size and type, and tracking inventory levels.
- Analyzed data from various sources in order to make informed decisions about how best to allocate resources within the department.
- Organized team-building activities to boost staff morale and foster cross-department collaboration.
- Trained new employees on sales techniques and customer service standards.
- Collaborated with team members to achieve sales goals and improve performance.
- Organized promotional events to engage customers and boost store visibility.
Grounds Crew Intern
Old Elm Club
Lake Forest, Illinois
03.2026 - 08.2026
- Assisted the lead groundskeeper with daily maintenance of the facility grounds, including watering, weeding and mowing.
- Supported irrigation system checks to ensure proper water distribution across the course.
- Collaborated with team members to clear debris and maintain clean play areas.
- Participated in seasonal projects to enhance the overall appearance of the club's landscape.
Education
Associate of Applied Science -
Michigan State University
East Lansing, MI05-2027
High School Diploma -
Grand Ledge High School
Grand Ledge, MI07-2023
Skills
- Client support
- Sales training
- Point of sale management
- Inventory control
- Visual merchandising
- Product display setup
- Operational efficiency
- Budget management
- Project coordination
- Data interpretation
- Issue resolution
- Staff development
- Collaborative teamwork
- Maintenance oversight
- Product display setup
Timeline
Grounds Crew Intern
Old Elm Club
03.2026 - 08.2026
Assistant Store Manager
Dicks Sporing Goods
08.2023 - 04.2025
Team Lead
Dicks Sporting Goods
01.2022 - 08.2023
Team Member
Dicks Sporting Goods
09.2021 - 01.2022
Associate of Applied Science -
Michigan State University
High School Diploma -
Grand Ledge High School