Kelis Francis
Dairy Queen Store
Plantation,FL
2
years of professional experience
Compassionate professional experienced in supporting students with diverse learning needs. Known for implementing effective behavior management techniques and fostering collaboration with educators to create inclusive learning environments.
Work History
Team Member
5 Months- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Assisted in food preparation, following recipes and quality guidelines for consistency.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Operated kitchen equipment efficiently, adhering to safety and health standards.
- Engaged with customers to provide menu information and promote specials effectively.
- Adapted quickly to changing priorities, maintaining productivity during busy shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Assisted in managing front-of-house operations, including greeting and seating patrons efficiently.
Team Leader
1 Year 10 Months- Led team in delivering exceptional customer service and maintaining operational standards.
- Coordinated daily scheduling to ensure adequate coverage during peak hours.
- Trained new staff on food safety protocols and equipment operation procedures.
- Streamlined inventory management processes to improve stock accuracy and reduce waste.
- Resolved customer complaints promptly, improving overall satisfaction ratings and loyalty.
Education
High School Diploma
- Relevant Coursework: Introduction to the Teaching Profession & Human Growth and Development
- Professional Development: Honors Psychology 1&2
- 3.6 GPA
- Extracurricular Activities: High School Volleyball Team
- Women Empowerment Club Member
Practice Competency Exam Course - Applied Behavior Analysis
40-Hour RBT Training Course - Applied Behavior Analysis
Skills
Student support
Behavior management
Complex problem-solving
Teamwork and collaboration
Client communication
Client support
Adaptability and flexibility
Empathy for students
Timeline
Team Leader
Dairy Queen Store
08.2023 - 06.2025Read More
Team Member
Chick-fil-A
01.2023 - 06.2023Read More
Broward College
Practice Competency Exam Course from Applied Behavior Analysis
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South Plantation High School
High School Diploma
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Broward College
40-Hour RBT Training Course from Applied Behavior Analysis
Read More