Grant Figueroa
Littleton,CO
Summary
Seasoned Guest Service Manager with a proven track record at The Ridge at Castle Pines North, excelling in guest relations and staff leadership. Spearheaded team performance enhancements and ensured top-tier facility maintenance, demonstrating exceptional communication and a robust work ethic. Skilled in cultivating productive relationships and adept at staff training and development.
Overview
4
4
years of professional experience
Work History
Guest Service Manager
The Ridge at Castle Pines North
Castle Pines, Colorado
04.2021 - Current
- Addressed customer concerns promptly and professionally to ensure a satisfactory playing experience for all.
- Ensured cleanliness and maintenance of the facility, including golf carts and driving range with practice balls.
- Aided in the interview and selection process for new guest service team members.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed the schedule for fifteen guest service representatives.
- Built and maintained productive relationships with employees as well as customers.
Guest Services Shift Leader
Troon North Golf Club
Cave Creek, Arizona
11.2022 - 04.2023
- Cultivated a friendly space that club members appreciated every day.
- Coordinated variable daily start times for team members to maintain on-time task completion, with reduced stress.
- Distributed daily responsibilities among team for optimized productivity.
- Developed skills for dealing with affluent customers at a luxury venue.
Education
PGA Class A Professional
PGA Management School
Frisco, TX01-2026
Bachelor of Science - Business Management Concentrated in Finance
Colorado State University, Global Campus
Aurora, CO08-2023
Skills
- Guest relations
- Exceptional communication
- Work ethic
- Strong leadership
- Attention to detail
- Proficient player
- Staff training and development
Teaching Experience
April 2022- Current
- Aided in several Get Golf Ready clinics, helping older beginners get into the game so they can play with friends.
- Aided in multiple PGA juniors leagues, helping junior golfers learn the game and compete against one another.
References
References available upon request.
Timeline
Guest Services Shift Leader
Troon North Golf Club
11.2022 - 04.2023
Guest Service Manager
The Ridge at Castle Pines North
04.2021 - Current
PGA Class A Professional
PGA Management School
Bachelor of Science - Business Management Concentrated in Finance
Colorado State University, Global Campus
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