Alexandra Julian
Oxford
Summary
Dynamic Guest Service Manager with a proven track record at Kwik Trip, excelling in staff training and complaint resolution. Enhanced operational efficiency and customer satisfaction through effective team leadership and streamlined processes. Recognized for fostering a collaborative environment and implementing successful inventory management strategies, driving significant improvements in service delivery.
Overview
2026
2026
years of professional experience
Work History
Guest Service Manager
Kwik Trip
04.2017 - Current
- Supervised front-line staff, ensuring exceptional customer service and adherence to company standards.
- Managed daily operations, optimizing workflow efficiency and maintaining inventory levels.
- Trained new employees on service protocols and operational procedures to enhance team performance.
- Resolved customer complaints promptly, fostering a positive shopping experience and improving satisfaction rates.
- Streamlined guest check-in and check-out to enhance operational efficiency and guest satisfaction.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Manager
Oxford Fuel and Food
2008 - 2016
- Led team in daily operations, ensuring adherence to safety and quality standards.
- Implemented inventory management system, improving stock accuracy and reducing waste.
- Developed training programs for new employees, enhancing onboarding efficiency and team performance.
- Streamlined workflow processes, resulting in improved service delivery and customer satisfaction.
- Coordinated supplier relationships, negotiating terms that optimized cost savings and product availability.
- Fostered a collaborative team environment, driving engagement and productivity through regular feedback sessions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Oconomowoc Senior High School
OconomowocSkills
- Staff training
- Sales and upselling
- Exceptional communication
- Complaint handling
- Money handling
- Guest relations
- Strong leadership
- Guest experiences
- Payment processing
- Customer service
- Guest services
- Vendor interaction
- Teamwork
- Problem-solving
- Time management
- Teamwork and leadership
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Operational efficiency
- Team building
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
Timeline
Guest Service Manager
Kwik Trip
04.2017 - Current
Manager
Oxford Fuel and Food
2008 - 2016
High School Diploma -
Oconomowoc Senior High School