Yolanda Staples

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Led by example to foster a positive team environment , encouraging collaboration and effictive communication amoung team members.
• Educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service

coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.

• At times responsible for total store operations or Manager on Duty (MOD)
• Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
• Attended to customer needs, responding to questions, complaints and escalations.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.

• Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
• Manage front end guest flow to achieve operational success and an excellent shopping experience every time
• Reviewed daily reports for accuracy, identifying discrepancies or issues that required attention from other departments or managers.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
• Managing order guides/ordering deadlines/reducing shrink/damage
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.

• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

• Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
• Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
• Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
• Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.