Grant Frady
Severna Park,MD
Summary
A natural-born leader who is hardworking, outgoing, and positive, with excellent problem-solving skills. Experienced in customer service, crew management, and operations, with a strong ability to connect with people and deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Bartender
Mike's Crab House
05.2024 - Current
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Serve high customer volumes during special events, nights, and weekends.
- Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapt to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
Server and Bartender
Stoney River Steakhouse
01.2022 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provide personalized service to each guest, ensuring a memorable dining experience
- Leverage outgoing and personable nature to connect with guests and upsell menu items
- Recognized for strong sales abilities and excellent customer service.
Professional Mover Crew Leader
Short Hop Moving
01.2018 - 01.2022
- Drove 26-foot moving trucks and managed the safety of customers' belongings
- Led and managed a crew of 2-10 movers on a daily basis, ensuring efficient operations
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Operated with safety and skill to avoid accidents and delays.
- Conducted pre-move assessments to accurately estimate labor requirements and necessary resources for each job.
- Maintained high levels of customer satisfaction through careful handling and attention to detail.
Counter Server
Firehouse Subs
01.2017 - 01.2018
- Worked in a fast-paced environment, providing excellent customer service and contributing to team success.
- Prepared and assembled customer orders accurately and efficiently, ensuring high-quality service and customer satisfaction.
- Operated the cash register, processed transactions, and handled cash and credit payments with accuracy.
- Maintained a clean and organized dining area, including tables, floors, and condiment stations, to provide a pleasant environment for customers.
Education
Associate's Degree - Business Administration
Anne Arundel Community College
05.2025
Skills
- Proficient in Microsoft Office Suite
- Strong leadership and crew management
- Excellent communication and interpersonal skills
- Sales and upselling expertise
- Excel in quick thinking and problem solving
- Strong Work Ethic
- Strong multitasking
- Highly reliable
Timeline
Bartender
Mike's Crab House
05.2024 - Current
Server and Bartender
Stoney River Steakhouse
01.2022 - Current
Professional Mover Crew Leader
Short Hop Moving
01.2018 - 01.2022
Counter Server
Firehouse Subs
01.2017 - 01.2018
Associate's Degree - Business Administration
Anne Arundel Community College
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