Grant Gibson
Oviedo
Summary
Motivated deli clerk known for strong work ethic and integrity. Successfully implemented process improvements, enhancing workflow during peak hours and ensuring high-quality service and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Publix
07.2023 - Current
- Operated slicing equipment to prepare deli meats and cheeses for customer orders.
- Assisted customers with product selection, providing expert knowledge on ingredients and preparation methods.
- Maintained cleanliness and organization of deli counter, ensuring compliance with food safety standards.
- Collaborated with team members to manage inventory levels, reducing waste through efficient stock rotation.
- Trained new employees on operational procedures, enhancing overall team efficiency and service quality.
- Managed special orders and catering requests, ensuring timely fulfillment and customer satisfaction.
- Implemented process improvements that streamlined workflow, resulting in faster service times during peak hours.
- Developed positive relationships with regular customers, fostering loyalty and repeat business within the department.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Customer Service Cashier
Publix
01.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reconciliation.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Implemented promotional displays, increasing awareness of sales and discounts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Seminole State College
Sanford, FL2027
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Safe food handling practices
- Food safety
- Food preparation
- Equipment safety
- Sanitation practices
Timeline
Deli Clerk
Publix
07.2023 - Current
Customer Service Cashier
Publix
01.2022 - 07.2023
Seminole State College