Grant Gies
Maineville,OH
Summary
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Target
South Lebanon, OH
11.2022 - Current
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained a neat, clean and organized front desk area at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with other departments to provide an excellent guest experience.
Landscaper
Self-employeed
Maineville, OH
04.2020 - 05.2024
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Cleaned up debris after completing jobsite tasks.
- Cut grass in even lengths with power mowers or hand shears.
- Applied mulch and burlap coverings to bushes and trees for winter.
Lifeguard
Great Wolf Lodge
Mason, OH
05.2020 - 10.2022
- Patrolled to identify anyone needing assistance and offered immediate care.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Cleaned, brushed, and vacuumed the pool to keep it clean.
- Recognized swimmers in need of assistance and acted quickly.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Provided assistance to swimmers of varying skill levels.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Monitored swimmers to ensure safety in the pool area.
Education
High School Diploma -
Little Miami Highschool
Morrow, OH05-2024
Bachelor of Science - Cyber Security
Miami University
Oxford, OHSkills
- Check-in and Check-out procedures
- Team player mentality
- Payment processing
- Strong interpersonal skills
- Security awareness
- Cash handling experience
Affiliations
- Working out
- Improving knowledge
- Researching
- Playing guitar
Certification
- TCM Security Certification of Linux Fundamentals
Accomplishments
- Many recognition cards received for proper technique in taking care of guests and workplace positive attitude as a lifeguard
Languages
English
Full Professional
References
References available upon request.
Timeline
Guest Service Associate
Target
11.2022 - Current
Lifeguard
Great Wolf Lodge
05.2020 - 10.2022
Landscaper
Self-employeed
04.2020 - 05.2024
High School Diploma -
Little Miami Highschool
Bachelor of Science - Cyber Security
Miami University
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