Grant Hirl
Austin
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals through a collaborative approach. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Placement Coordinator
Austin State Supported Living Center (AuSSLC)
Austin, TX
07.2020 - Current
- Manage end-to-end process for finding homes and transitioning eligible Austin State Supported Living center (AuSSLC) residents into new community-based group homes with less restrictive environments.
- Responsible for finding and vetting group homes throughout the state that fit unique individual needs with feedback from the resident’s family and Interdisciplinary team (IDT).
- Provide expertise in the area of the community transition process.
- Lead provider interviews allowing team members to assess the suitability of prospective homes.
- Organize and facilitate training between the AuSSLC and provider staff.
- Lead day and overnight transition visits for individuals and IDTs, coordinating transportation and conducting comprehensive vetting of potential homes.
- Conduct monthly progress meetings to monitor resident’s medical, behavioral, and physical well-being, alongside tracking departmental progress in finding appropriate community home options.
- Develop detailed transition plans and other documentation for discussion during cross-discipline meetings and reviews.
- Conduct cross-functional meetings ensuring effective communication between each discipline involved in the resident’s transition.
- Facilitate agreement on post-move supports aimed at enhancing residential success in the community.
- Collaborate with cross-functional teams to craft action plans for AuSSLC residents who are not eligible for transition, addressing specific areas for improvement.
- State of Texas Department of Family and Protective Services / Austin, TX
Service Delivery Coordination Specialist
American Cancer Society
Austin, TX
08.2014 - 04.2020
- Coordinated three programs simultaneously, focusing on community partnerships across the United States to support cancer patients with their fight against the disease.
- Achieved Service Delivery Coordination Specialist top metrics for patient and volunteer activities documented and completed in 2017 and 2018.
- Regularly utilized American Cancer Society’s advanced software/programs: Salesforce, Siebel, Service Match, and Microsoft Excel and Outlook to correspond with volunteers, facilitate communication between volunteers and patients, track patient requests, and confidentially store patient and volunteer information.
- Emphasized and enhanced customers’ relationship and experience with the company through consistent correspondence, problem solving, and solution presentation and implementation.
- Coordinated and directly managed activities for three programs which provide transportation, lodging, and understanding, support and hope for cancer patients.
- Interacted with patients, volunteers, and partners on a daily basis.
- Documented and tracked requests to actively keep volunteers informed of patient needs.
- American Cancer Society / Austin, TX
Patient Resource Specialist
American Cancer Society
Austin, TX
10.2013 - 07.2014
- Supported patients by facilitating access to American Cancer Society patient programs and community resources to address cancer-related needs, including transportation, lodging, and support services.
- Worked with patients needing transportation to treatment or lodging when traveling for treatment.
- Collected and submitted requests to Service Delivery Coordination Specialists to help to deliver on these needs.
- Spoke to patients to evaluate other needs (cancer information resources, support groups, financial assistance, etc.) and routinely met those needs using the extensive database of American Cancer Society and non-American Cancer Society resources.
- Utilized the American Cancer Society’s sophisticated computer systems, such as Siebel, to collect and maintain patient’s confidential and cancer-related information, plus requests/needs.
- American Cancer Society / Austin, TX
Resident Assistant
ChildServe
Des Moines, IA
06.2007 - 08.2013
- Provided care for children and young adults with special needs, helping to maintain their health and wellness while fostering self-help skills and independence.
- Helped create an active-care environment for children and young adults with special needs that cultivated greater self-sufficiency.
- Collaborated to create cognitively stimulating activities and programs that met and were appropriate for each child’s distinctive physical, mental, social, and emotional needs.
- Communicated with parents on a daily basis regarding their children’s progress and objectives.
- Documented, tracked, and maintained progress notes pertinent to the children.
- ChildServe / Des Moines, IA
Education
Master’s Degree - Public Administration (MPA)
Drake University
Des Moines, Iowa01-2013
Bachelor of Science - Political Science
University of Iowa
Iowa City, Iowa01-2007
Skills
- Strategic issue analysis
- Team collaboration
- Client relationship management
- Program performance review
- Guidance for individual and family needs
- Professional writing skills
HONORS
Pi Alpha Alpha Honor’s Society, MPA Program, Drake University; 2013
Timeline
Placement Coordinator
Austin State Supported Living Center (AuSSLC)
07.2020 - Current
Service Delivery Coordination Specialist
American Cancer Society
08.2014 - 04.2020
Patient Resource Specialist
American Cancer Society
10.2013 - 07.2014
Resident Assistant
ChildServe
06.2007 - 08.2013
Bachelor of Science - Political Science
University of Iowa
Master’s Degree - Public Administration (MPA)
Drake University