Grant Johnson
Louisville,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Payroll/Retirement Specialist
ADP
07.2023 - Current
- Assisted small business owners with setting up retirement plans and payroll, while also helping clients navigate ADP's platforms.
- Increased client retention rates through delivering exceptional service, ensuring satisfaction with personalized retirement planning strategies designed specifically for them.
Customer Service Representative
WSP Global
05.2023 - 07.2023
- Took up to 40 calls a day assisting customers with the setup of RiverLink accounts and billing inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Online Grocery Pickup Associate
Walmart
08.2021 - 05.2023
- Assisted with getting groceries to customers promptly and was promoted to Assistant Team Lead after ten months.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelors of Business Administration -
University of Louisville
Louisville, KY05.2025
High School Diploma -
Thomas Nelson High School
05.2021
Skills
- Media Management
- Financials Analysis
- Time Management
- Communication
- Client Relations
- Retirement Plan Design
- Financial Budgeting
- Project Management
Accomplishments
- - 99% Client Survey Average
- - Co-chair of Business Relations Group (Cultivate Group)
- - Social Media Coordinator for ADP Black History Celebration
Timeline
Payroll/Retirement Specialist
ADP
07.2023 - Current
Customer Service Representative
WSP Global
05.2023 - 07.2023
Online Grocery Pickup Associate
Walmart
08.2021 - 05.2023
Bachelors of Business Administration -
University of Louisville
High School Diploma -
Thomas Nelson High School
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