Grant Kollar
Mason,OH
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Coordinator
Luxottica
05.2023 - 12.2024
- Documented support interactions and escalated unresolved issues to appropriate teams.
- Resolved diverse technical issues across systems, applications, and networks, including troubleshooting Cisco Meraki devices and managing Active Directory for account and access issues for store and corporate end-users.
- Provided training to new hires and colleagues, ensuring they understood company protocols and troubleshooting procedures.
- Fielded average of 40 daily inbound phone calls to deliver support and remotely resolve service issues.
IT Specialist
Air Force One, Air Conditioning
05.2022 - 06.2024
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and managed a comprehensive database of company computer equipment
Education
Bachelor of Science - Cyber Security
University of Cincinnati
Cincinnati, OH05-2026
Bachelor of Science - Information Technology Software Development
University of Cincinnati
Cincinnati, OH05-2026
Skills
- Technical troubleshooting
- Application installations
- Technical documentation
- Analytical problem-solving
- Client support
- Responsive to new challenges
- Effective communication
Technical Skills
Operating Systems: Linux, Windows, macOS, Cisco IOS
Networking: WAN/LAN concepts, router and switch configurations, Cisco Meraki Dashboard
Systems and Tools: HDA ticketing system, Active Directory (user account management, permissions), Microsoft 365
Certification
CCNA - Cisco Certified Network Associate
Timeline
Technical Support Coordinator
Luxottica
05.2023 - 12.2024
IT Specialist
Air Force One, Air Conditioning
05.2022 - 06.2024
Bachelor of Science - Cyber Security
University of Cincinnati
Bachelor of Science - Information Technology Software Development
University of Cincinnati
Similar Profiles
KILLIAN MULLENKILLIAN MULLEN
Sales Representative at LuxotticaSales Representative at Luxottica
Ellie AndersonEllie Anderson
Management at LuxotticaManagement at Luxottica
Andrew BakerAndrew Baker
Assistant Store Manager at LuxotticaAssistant Store Manager at Luxottica
Melinda BotkinMelinda Botkin
RN Office Manager at The Christ Hospital PhysiciansRN Office Manager at The Christ Hospital Physicians
Greyson MoormanGreyson Moorman
Marching Band Drum Tech/Private Lesson Teacher at Kings High SchoolMarching Band Drum Tech/Private Lesson Teacher at Kings High School