Grant Lee
950 Kathleen Ave, Cantonment,FL
Summary
Energetic professional with background in retail, hospitality, social-media marketing and sales. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in visual marketing, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
Work History
Residential Solar Salesman
Kin Home
Pensacola, Florida
05.2024 - 12.2024
- Achieved a nationwide ranking within the top 10 rookies during summer 2024.
- Arranged client sessions resulting in nearly $800,000 in revenue.
- Managed residential territories in search of qualified leads.
- Cultivated sales cycle expertise via regular in-person customer engagement.
- Implemented sales skills including, but not limited to, building rapport, asking purposeful questions, active listening, and tailoring the pitch to each homeowner.
- Maintained schedules of appointments with prospective and established customers.
- Researched current industry trends related to renewable energy sources.
Server/Social Media Manager
Squid Ink
Mobile, Alabama
05.2023 - 05.2024
- Delivered exceptional customer service through friendly interactions with guests.
- Expanded familiarity with Toast POS.
- Effectively trained nearly a dozen coworkers.
- Managed the restaurant's Facebook and Instagram profiles while serving full-time.
- Designed promotional materials using graphic design software applications.
- Participated in weekly meetings with management team to discuss operational goals.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
Server
Heroes Sports Bar & Grill
Mobile, Alabama
05.2022 - 12.2022
- Took orders from customers accurately and in a timely manner.
- Employed Toast POS for order recording, payment processing, and tip calculations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Sales Associate
David's Gallery -tattoo , Piercing & Yoga
Gulf Shores, Alabama
08.2019 - 01.2020
- Tracked sales performance metrics to identify trends in market place.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
Server/Server Assistant
Playa LLC
Orange Beach, Alabama
05.2017 - 08.2019
- Assisted servers with monitoring tables for customer satisfaction, quality, and additional service.
- Followed health code standards while handling food and beverage items.
- Effectively multitasked within a fast-paced environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Coordinated with hosts, bussers and kitchen staff to ensure customer service readiness.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered exceptional customer service through friendly interactions with guests.
- Maintained high standards of customer service during high-volume work shifts, and fast-paced operations.
Education
Associate of Arts - General Studies
Coastal Alabama Community College
Bay Minette, AL12-2021
Bachelor of Arts - Anthropology
University of South Alabama
Mobile, ALSkills
- Customer service and hospitality expertise
- Point of sale operation
- Retail merchandising
- Photography and videography
- Visual design
- Online marketing and advertising
- Analytics reporting
- Door-to-door sales
- Lead management
- Sales technique
Timeline
Residential Solar Salesman
Kin Home
05.2024 - 12.2024
Server/Social Media Manager
Squid Ink
05.2023 - 05.2024
Server
Heroes Sports Bar & Grill
05.2022 - 12.2022
Sales Associate
David's Gallery -tattoo , Piercing & Yoga
08.2019 - 01.2020
Server/Server Assistant
Playa LLC
05.2017 - 08.2019
Associate of Arts - General Studies
Coastal Alabama Community College
Bachelor of Arts - Anthropology
University of South Alabama