Grant Macy
Seattle,WA
Summary
Support day-to-day program operations with expertise in customer interactions and technical maintenance. Skillfully meet diverse needs and address issues to maintain efficiency and customer satisfaction. Demonstrated success in customer support and troubleshooting.
Overview
4
4
years of professional experience
Work History
Field Service Specialist
TA Instruments Inc.
Austin, TX
10.2018 - 01.2020
- Troubleshoot instrument problems, both on the phone and in person, and provide solutions.
- Coordinate scheduling of instrument repairs in territory.
- Discuss sale of parts, services and contracts with customers, write quotes for said sales and follow up on sales with customers.
- Prepared detailed reports on every service performed.
- Repair and perform maintenance on a variety of instruments.
- Train customers with varied background on use of the instruments.
- Perform precise calibrations on instruments and work with customers to prepare and run their samples.
Lab TA
Grove City College
Grove City, PA
09.2015 - 04.2017
- Prepare any lab samples or chemicals needed for the day.
- Instruct and supervise students on the lab practices required.
- Grade lab reports and evaluate student performance during labs.
Education
Bachelor of Science - Biochemistry
Grove City College
Grove City, PA2018
Skills
- Equipment inspections
- Conflict resolution
- Report writing
- Application support
- Customer service
- Reporting and documentation
- Thermal Analysis support
- Thermal Analysis instruction
Accomplishments
- Exceeded Sales quota for service, parts and contracts for multiple quarters in a row.
- Resolved product issue through consumer testing.
Timeline
Field Service Specialist
TA Instruments Inc.
10.2018 - 01.2020
Lab TA
Grove City College
09.2015 - 04.2017
Bachelor of Science - Biochemistry
Grove City College
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