Shane Miller
Findochty,Moray
Summary
Experienced Field Service Specialist with knack for problem-solving and customer satisfaction. Delivered timely and effective solutions, enhancing operational efficiency and reducing downtime. Known for fostering strong client relationships, contributing to repeat business and positive feedback.
Offering strong problem-solving abilities and keen interest in technical tasks. Knowledgeable about customer service, troubleshooting, and equipment maintenance. Ready to use and develop communication, technical, and organisational skills in engineering role.
Energetic professional with strong technical aptitude and problem-solving skills, combined with excellent customer service and communication abilities. Adept in troubleshooting and maintaining equipment, ensuring smooth operational functionality. Committed to delivering high-quality service, driving client satisfaction, and enhancing operational efficiency.
Hardworking service supervisor with extensive experience providing reliable technical support. Demonstrates proficiency across diverse electrical and electromechanical tasks. Adept at quick, accurate fault-finding to enable swift repairs.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Experienced professional with focus on field service operations and troubleshooting. Capable of enhancing equipment performance and customer satisfaction through strong problem-solving skills and technical expertise. Committed to ensuring operational excellence and timely resolution of technical issues.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Field service specialist
Cameron flow control
Aberdeen, Aberdeen shire
01.2019 - 11.2024
- My duties include installation of Cameron surface wellheads, hangers, packers, wear bushings
- Pressure Testing of trees, valves, and control lines
- Maintenance and decommissioning of trees, wells
- Enhanced system performance with thorough troubleshooting and repair.
- Provided technical advice to customers, improving product use and satisfaction.
- Delivered exceptional customer support through prompt response to service requests.
- Trained new team members on best practices in field operations, boosting overall team efficiency.
- Implemented safety protocols to minimise risk during field operations.
- Maintained detailed records of all service calls, ensuring transparency and accountability.
- Managed inventory of spare parts, preventing shortages during crucial repair tasks.
- Resolved technical issues speedily, enhancing customer trust and loyalty.
- Ensured optimal functioning of field equipment by conducting regular maintenance checks.
- Established strong relationships with clients for enhanced service delivery.
- Adhered to regulatory guidelines during every stage of field operation, ensuring compliance.
- Operated precision tools across varied technical tasks.
Backhoe excavator operator
ELLON PLANT HIRE
Ellon, Aberdeen shire
01.2017 - 12.2018
- My duties include visiting various sites though out northeast driving 3cx for customers
- I worked alone and as part of a team
- I also labour for customers doing ground works and in yard when machine is not required
- Maintained backhoe equipment, promoting optimal performance on job sites.
- Operated heavy machinery, ensuring safe and efficient site preparation.
- Excavated land for new construction projects, contributing to project's timely completion.
- Followed safety protocols whilst operating heavy machinery, reducing accident rates significantly.
- Demonstrated skills in grading and levelling soil surfaces for better groundwork preparation.
- Complied with all relevant health and safety regulations during operations, maintaining a safe working environment at all times.
- Performed regular checks on machine parts before and after usage to ensure operational readiness at all times.
- Conducted daily inspections of equipment; prevented unexpected breakdowns.
- Performed equipment inspections before and after shifts, providing accurate equipment logs to manager.
- Performed thorough pre-start checks to identify mechanical and safety issues prior to excavation works.
- Carried out simple servicing on various equipment on regular basis.
weaver
Johnston’s of Elgin
11.2016 - 01.2017
- I duties include setting up looms for weaving/troubleshooting and checking machines are correct
- Troubleshooting if it is necessary/strip and rebuild tools after use
- Delivered high-quality weaves by meticulously following design patterns.
- Ensured safety standards, minimised risk of injuries on the job.
- Demonstrated versatility by mastering both hand and machine weaving techniques.
- Managed raw material inventory, avoided shortage during peak production times.
- Achieved precise colour matching by thorough understanding of dyeing process.
- Troubleshot common issues in weaving process, reduced downtime significantly.
- Kept workspace tidy, promoted a productive work environment.
- Repaired or replaced worn or defective needles and machine components.
- Operated automatic, link-type knitting machines to meet project requirements.
- Observed looms on which yarn or twist is intersected and knotted at regular intervals to form mesh.
- Eliminated loom issues by monitoring warp filling, harness breaks or mechanical defects.
Service technician
Dril-quip
Dyce, Aberdeen shire
04.2012 - 07.2016
- My duties include installation of dril-quip products in subsea environment in Nigeria where I was rotating month on and month off for chevron
- Test tools and wear bushings, Mrld tools , low pressure wellheads, high pressure wellheads, chsart tools.
- Provided excellent customer service
- Enhanced client satisfaction by providing technical support for complex issues.
- Ensuring health and safety adhered too
- Improved equipment functionality with regular maintenance tasks.
- Formulated and submitted service reports to inform management regarding status and updates.
- Assisted in inventory management, ensuring availability of necessary spare parts at all times.
- Performed routine inspections to maintain high operational efficiency.
- Delivered detailed reports on equipment conditions, facilitating proactive maintenance planning.
- Repaired and replaced broken-down parts to maintain performance.
Service supervisor
BJ TUBULARS/BAKER TUBULARS
Aberdeen, aberdeen shire
06.2006 - 03.2012
- My duties include taking charge of a crew to ensure the job is done in a correct and efficient way
- I used bucking machine for assemblies on upcoming jobs in completion department and then went offshore to run them
- I went to workshop to ensure equipment was ready and correct for job
- Running and Troubleshooting hydraulic power units and hydraulic power tongs if necessary to ensure job ran efficiently
- I also liaise with the customer to ensure their needs are met
- I also do the paperwork for the job so that the customer and the operations on the beach know exactly what the job entailed and was correctly documented
- Ensured smooth operations by coordinating and overseeing daily service activities.
- Trained new employees to ensure adherence to company standards.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
- Improved team performance with consistent feedback and guidance.
- Implemented safety regulations, ensuring a secure work environment for all employees.
- Actioned customer feedback to promote continued service improvement.
RB FARQUHARS LTD
02.2001 - 06.2006
- My duties in this position included working as part of a team to produce bathroom pods in the factory for a time
- I then went all over Britain and Ireland as a team leader installing units
- I also liaise with site agents and RBF to ensure jobs are completed on time and to the site agents/clients requirements
RPD CONSTRUCTION
07.1998 - 02.2001
- My duties included being part of a busy construction team that included the manufacture and installation of all kinds of buildings for agricultural use
- Use of agricultural machinery/forklifts/tele handlers/diggers etc
- I worked alone and as part of a team
Education
Standard Grades - Art & Design, Craft & Design, English, Science, S.v.s, Mathematics
THE GORDON SCHOOLS
01.1986 - 05.1990
HIGHER NATIONAL CERTIFICATE - ENGINEERING, ENGINEERING CAD/CAM
ELGIN COLLEGE
ELGIN 07.1997 - 07.1998
HIGHER NATIONAL CERTIFICATE - MECHANICAL ENGINEERING
ELGIN COLLEGE
Skills
- Able to work alone or as part of a team
- Confident in computer Software Packages
- Honest
- Cheery
- Reliable
- Hardworking
- Friendly
- Down to earth
- Sociable
- Enjoys working with people
- Well-organised
- Accurate
- Efficient
- Pleasant
- Helpful
- Able to remain calm under pressure
- Machine repairing
- Clear communication
- Field report writing
- Troubleshooting techniques
- Equipment calibration
- Equipment knowledge
- Equipment maintenance and calibration
- Site inspection
- Customer support
- Safety awareness
- Preventive maintenance
- Field operations
- Machinery safety checks
- Troubleshooting
- Offshore working
- Mechanical Engineering
Personal Information
Date of birth: 09/09/74
Custom
On request
Affiliations
- • I am a very outgoing person and love to go out and meet new people and see new places. • I enjoy going fishing, cinema, socialising • Spending time with family.
Certification
HNC Mechanical engineering
Bosiet
Offshore medical
Timeline
Field service specialist
Cameron flow control
01.2019 - 11.2024
Backhoe excavator operator
ELLON PLANT HIRE
01.2017 - 12.2018
weaver
Johnston’s of Elgin
11.2016 - 01.2017
Service technician
Dril-quip
04.2012 - 07.2016
Service supervisor
BJ TUBULARS/BAKER TUBULARS
06.2006 - 03.2012
RB FARQUHARS LTD
02.2001 - 06.2006
RPD CONSTRUCTION
07.1998 - 02.2001
HIGHER NATIONAL CERTIFICATE - ENGINEERING, ENGINEERING CAD/CAM
ELGIN COLLEGE
07.1997 - 07.1998
Standard Grades - Art & Design, Craft & Design, English, Science, S.v.s, Mathematics
THE GORDON SCHOOLS
01.1986 - 05.1990
HIGHER NATIONAL CERTIFICATE - MECHANICAL ENGINEERING
ELGIN COLLEGE
HNC Mechanical engineering
Bosiet
Offshore medical
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