Grant Melton
Cedar Hill,MO
Summary
Driven professional with a proven track record in staff training and development, and loss prevention, honed at Visionworks and the United States Air Force. Excelled in multitasking and prioritizing, enhancing team performance and operational readiness. Skilled in handling complaints, achieving a significant reduction in customer escalations through exemplary customer service management. Focused and adaptable bringing more than six years of United States Air Force experience and unsurpassed dedication to mission targets. Proficient in managing logistics, keeping accurate records and organizing training to ready personnel, equipment and supplies for field operations. Seek to apply leadership, decision-making and organizational skills to new position.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer I
State Of Missouri Department Of Corrections
09.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of offenders to identify and confiscate contraband and other prohibited items.
- Maintained offender and staff safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching offenders, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Retail Supervisor/Assistant Manager
Visionworks
03.2018 - 06.2024
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Aircraft Crew Chief
United States Air Force
08.2010 - 08.2016
- Contributed to accident investigations by providing expert analysis on the possible causes of mechanical failures or system malfunctions in affected aircraft.
- Mentored junior technicians in proper maintenance techniques, fostering a culture of continuous improvement within the team.
- Ensured timely completion of aircraft inspections, contributing to improved flight safety and operational readiness.
- Maximized aircraft reliability by consistently identifying potential issues during routine inspections and addressing them proactively before they escalate into costly repairs or delays.
- Promoted a positive work environment through effective communication, collaboration, and leadership among crew members.
- Maintained accurate documentation of maintenance activities, ensuring compliance with regulatory requirements and facilitating seamless communication among team members.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on tactical aircraft.
- Directed aircraft fueling, loading and unloading operations.
Education
No Degree - Science
Community College of The Air Force
No Degree - Criminal Justice
Jefferson College
Hillsboro, MOHigh School Diploma -
Hillsboro
Hillsboro05.2010
Skills
- Conflict resolution skills
- De-escalation techniques
- Emergency response
- First aid training
- Correctional facility procedures
- Policy enforcement
Certification
- CPR Training - 2010-2016, 2024-Current
- Shotgun
- Defensive Tactics
Additional Information
While in the Air Force I took part in what's called the Security Forces Augmentee program. Essentially, when the Security Forces were undermanned, they would call us to help fill their numbers. As a result of this, I had training in various security skills. Checking ID's/Restricted Area badges. Handcuffing. Use of Force. Arrest Procedures. etc etc.
Awards
Outstanding Achievement Award issued Febuary 3, 2025 for my role in a Staff Assault. An offender was intoxicated and assaulted another Officer, I intervened and forced the offender off of her, then fought with him until backup arrived and we safely put him into restraints.
Timeline
Correctional Officer I
State Of Missouri Department Of Corrections
09.2024 - Current
Retail Supervisor/Assistant Manager
Visionworks
03.2018 - 06.2024
Aircraft Crew Chief
United States Air Force
08.2010 - 08.2016
No Degree - Science
Community College of The Air Force
No Degree - Criminal Justice
Jefferson College
High School Diploma -
Hillsboro
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