Summary
Overview
Work History
Education
Accomplishments
Leadership
Timeline
Generic

Grant Moore

.
Cleveland,OH

Summary

Experienced Global Operations Specialist at Flexjet with a B.S. in Hospitality Management from Youngstown State University. Specialized in Guest Experience and Hotel Management as a student athlete. Seeking a new opportunity to apply operational skills and hospitality knowledge for further professional development and growth.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Global Operations Specialist

Flexjet
07.2024 - Current
  • Headed a new department to help expand efficiently across international markets
  • Maintained pilot sanctification through quality-of-life metrics
  • Collaborated across departments to identify opportunities for process improvements and increased logistical efficiency for the international fleet.
  • Collected, arranged, and input information into database system.
  • Collaborated with internal teams to identify areas of potential improvement in logistics processes, implementing changes that resulted in increased efficiency and cost savings.

Guest Experience Expert

The Ritz Carlton Cleveland
02.2024 - 07.2024
  • Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Coordinated smooth communication between departments for seamless guest services delivery.
  • Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.

Guest Services Intern

Double Tree by Hilton
02.2023 - 02.2024
  • Communicating with all departments of the hotel to help deliver a positive guest experience
  • Scheduling reservations (in person and via phone)
  • Manage guest bookings and reservations.
  • Handling guest complaints and helped resolve in a desirable outcome.

Hospitality Leadership Project

Youngstown State University
08.2021 - 12.2021
  • Organized successful promotional event with a local restaurant with YSU Hospitality students
  • Budgeted for supplies (beverages, food, etc.) and assisted in procuring volunteers
  • Helped to advertise event around YSU campus, and exceeded expectations for attendance

Education

B.S. - Hospitality Management

Youngstown State University
Youngstown, OH
08.2019 - 06.2023

Study Abroad - Event Management

Latrobe University
Melbourne, Australia
07.2022 - 01.2023

Accomplishments

  • Youngstown State University Excellence in Sports Performance Award, 2021
  • All-Horizon League Academic Team, 2020, 2021
  • 4 x Horizon League Conference Championship (Indoor track and field) qualifier, 2019-2023
  • 4 x Horizon League Conference Championship (Outdoor track and field) qualifier, 2019-2023
  • 7 x Horizon League Conference Champion, 2019-2023
  • USA Track & Field National Qualifier (High Jump), 2018

Leadership

  • YSU Track and Field team captain, 2021-2023
  • YSU Hospitality Management Society, 2019-2023
  • Community Service Rep, Student Athlete Advisory Committee, 2019-2023
  • Assistant coach of Jamestown Striders Track Club, 2018-2021
  • ServSafe Certification, 2020-Present

Timeline

Global Operations Specialist

Flexjet
07.2024 - Current

Guest Experience Expert

The Ritz Carlton Cleveland
02.2024 - 07.2024

Guest Services Intern

Double Tree by Hilton
02.2023 - 02.2024

Study Abroad - Event Management

Latrobe University
07.2022 - 01.2023

Hospitality Leadership Project

Youngstown State University
08.2021 - 12.2021

B.S. - Hospitality Management

Youngstown State University
08.2019 - 06.2023

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