GRANT PETERSON
Branson,MO
Summary
Business professional with experience in product-focused customer support, sales operations, digital marketing content, and coordination across teams. Skilled at communicating technical product information, maintaining accurate details, and translating customer needs into clear solutions.
Overview
6
6
years of professional experience
Work History
Sales & Operations
Benson Roofing
Branson, MO
09.2026 - Current
- Coordinated customer proposals, roofing product selections, project details, and communicated with field crews to ensure alignment and project success.
- Managed material needs, scheduling details, and customer follow-up to streamline operations in a small-business environment.
- Create and support marketing content, including video and promotional materials, to showcase services and products.
Inside Sales Specialist
Hilti Inc.
Tulsa, OK
09.2022 - 09.2026
- Increased personal annual sales from $1.1M in 2023 to $2.2M in 2024 through strong product knowledge and customer relationships.
- Generated $1M in qualified leads in 2023 and $1.3M in 2024 for account managers, driving 30% year-over-year growth.
- Delivered accurate product features, pricing, and availability information while handling 52 customer calls daily, enhancing customer satisfaction.
- Handled customer inquiries through phone, email, and chat support, ensuring timely and effective responses.
- Collaborated with logistics, accounts receivable, and engineering teams to address and resolve customer needs efficiently.
Loan Officer Assistant
Gateway Mortgage Group
Tulsa, OK
04.2021 - 03.2022
- Supported loan officers with borrower communication and mortgage file preparation.
- Managed high volumes of applications and documentation to ensure timely closings.
- Reviewed income, asset, and credit documents for loan submission accuracy.
- Coordinated with title companies, insurance agencies, appraisers, and realtors to facilitate smooth transaction processes.
Sales & Operations Management Trainee
Penske Truck Leasing
Tulsa, OK
08.2020 - 04.2021
- Managed fleet inventory, customer accounts, and operational processes to ensure seamless operations in fast-paced environment.
- Collaborated with commercial and consumer customers to determine tailored leasing solutions that meet their needs.
Education
Bachelor of Science - Business Administration, Marketing & Management
Oklahoma State University
05-2020
Skills
- Competitive analysis
- Inventory & operations
- Marketing strategy
- Sales Forecasting
- Attention to detail
- Cross-functional collaboration
- Vendor/customer communication
- Problem solving
Timeline
Sales & Operations
Benson Roofing
09.2026 - Current
Inside Sales Specialist
Hilti Inc.
09.2022 - 09.2026
Loan Officer Assistant
Gateway Mortgage Group
04.2021 - 03.2022
Sales & Operations Management Trainee
Penske Truck Leasing
08.2020 - 04.2021
Bachelor of Science - Business Administration, Marketing & Management
Oklahoma State University