Grant Pyron
Shawnee,KS
Summary
To find a challenging position that offers the opportunity to showcase my knowledge and skills, with the opportunity for advancement based on experience and performance. I’m an honest, reliable, organized, dependable, and enthusiastic self-starter that’s committed to being an integral part of an organization. I have an excellent reputation with my customers and peers, and I have received many awards for my hard work and dedication.
Overview
26
26
years of professional experience
Work History
System Analyst II
Ericsson
10.2010 - Current
- Supported the National Coordination and Dispatcher center
- Supported and maintained the Work Force Management (WFM) tool that the Ericsson Field Technicians used to receive their daily jobs
- Supported Salesforce the tool Ericsson uses for Cell tower construction and maintenance
- Supported Salesforce database tool Sitetracker
- Worked with KIRO AI to help automate processes
- Worked with Field Managers to ensure the data in WFM was correct
- Successfully was able to automate 56% of all work orders that come into WFM, resulting in the need for less headcount and being able to save the organization money
- Project managed many projects that were related to WFM
- Responsible for troubleshooting systems operational issues and coordinated resolution with various global teams
- Ericsson system admin for SAMs the Sprint/TMO ticking system
- Analyzed and revised existing system logic and documentation as necessary
- Provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
- Configured system settings and options, including maintaining system reference data, user level access, and internal workflow settings
- Planned and executed unit, integration and acceptance testing for IT code releases
Coordinator/Scheduler Technician III
Ericsson / Sprint - National Coordination and Dispatch Center
10.2003 - 10.2010
- NOTE – Sprint outsourced our group to Ericsson during this time
- Primary point of contact for all of Sprint Field Operations work in Texas, Oklahoma and Louisiana
- Responsible for scheduling and monitoring trouble tickets for the FBI, US Customs, US Courts, Fed EX, and other large and small customers
- Managed between up to 30 Sprint Field Technicians’ daily schedules
- Coordinate dispatches with Service Delivery and Service Assurance groups
- Work with multiple vendors to order equipment for customers
- Monitor and track multiple projects and equipment
- Developed handouts and job aids for the Coordination team
- Responsible for training new associates
- Continually met Customer metrics and Service Level Agreements each quarter
- Saved company money by grouping jobs together to save technicians’ drive time and gas money
- Led multiple team building activities for the NCDC (National Coordination and Dispatch Center)
- Received multiple Sprint awards and recognition for work in this group
Food Broker
Acosta Food Brokers
04.2003 - 10.2003
- Represented major food companies Nestle, Pillsbury and others in promoting their new items
- Marketed their new products into grocery store shelves
- Was responsible for maintaining their products in 8 regional grocery stores
Network Provisioner II
Sprint
08.2000 - 02.2003
- Worked with independent telephone companies to activate CIC codes (Carrier Identification Codes)
- Troubleshot with telephone companies to resolve connectivity issues
- Escalated with customers service providers to make sure they got the customers circuits installed so the customer would not be without service
- Received 2 Sprint awards and recognition for work in this group
Education
Bachelor's degree - general studies
Wichita State University
01-2005
Skills
- Salesforce and Site tracker tools
- KIRO AI product
- Microsoft Office Suite: Word, Excel, Outlook, Power Point
- Extra Client mainframe program
- WFM and SSTAT dispatching programs
- Ability to multi-task and solve complex problems in stressful situations
- Ability to work and communicate with people from various backgrounds and management levels
- Ability to negotiate and resolve conflicts
- Regularly set up team builders and different team activities
- Reached Adventurer level in the Salesforce Trailheads training platform
Timeline
System Analyst II
Ericsson
10.2010 - Current
Coordinator/Scheduler Technician III
Ericsson / Sprint - National Coordination and Dispatch Center
10.2003 - 10.2010
Food Broker
Acosta Food Brokers
04.2003 - 10.2003
Network Provisioner II
Sprint
08.2000 - 02.2003
Bachelor's degree - general studies
Wichita State University
Awards and Recognitions
2010-Present-Recived countless E-Star (Employee Driven) Awards for my work, 2015- Certified Storm Spotter with the National Weather Service, 2009 – Certified in CPR, 2008- Sprint Excellence Award for contribution to the NCDC, 2008- Sprint Be the Reason Award for contribution to the Customer Service Group, 2007- Sprint Be the Reason Award for support of the Customer Care and Service Assurance Group, 2006- Sprint Excellence Award for stepping up and taking the lead role in the NCDC. Making sure the new associates were trained and the daily work was done on time, 2005- Sprint Excellence Award for demonstrating a Play-To-Win Attitude in assisting a co-worker with a major project, 2003- Sprint Values Excellence Award for helping get a large number of orders processed for a large customer in Wal-Mart, 2002- Sprint Values Excellence Award for work with the order processing team, 2001- Volunteer for Sprints United Way team, 1993- Named Associate of the Month for October – Dillon’s Grocery Store