Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Timeline
Generic

Grant Saunders

Santa Rosa,California

Summary

Dynamic sales and leadership professional with decades of experience in private clubs and resorts, expertly skilled in delivering exceptional service to members and guests. Proven track record in cultivating guest relationships, enhancing their experience, and fostering a team-oriented culture focused on hospitality excellence. Demonstrates strong business acumen combined with a positive attitude, adaptability, and exceptional interpersonal communication skills. Committed to continuous improvement and eager to tackle new challenges while driving organizational success.

Overview

22
22
years of professional experience

Work History

FIRST ASSISTANT GOLF PROFESSIONAL

The Fountaingrove Club
08.2021 - Current
  • Hiring, scheduling, managing, training, and coaching approximately.
  • Maintain budget compliance in all activities.
  • Commitment to sales excellence.
  • Coordinated logistics for private events.
  • Analyzed data collected from surveys or focus groups in order to improve customer satisfaction ratings.
  • Resolved conflicts between customers or staff in a professional manner.
  • Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
  • Established clear benchmarks for performance and monitored individual and team progress.

First Assistant Golf Professional

Meadowood Napa Valley
01.2003 - 12.2020
  • Achieved managerial responsibility in the golf department by achieving PGA Level 3 certification.
  • Achieved a 5-star Forbes Travel service rating, placing among an elite group worldwide.
  • Coordinated with other departments to ensure luxury hospitality.
  • Maintained accurate records, including membership data, tournament results, and financial transactions.
  • Trained staff on hospitality-related topics, such as customer service standards.
  • Coordinated exclusive events for corporate clients and private parties at club facilities.
  • Responded promptly to customer inquiries regarding products or services offered by the club.

Education

PGA-PGM

Skills

  • Sales and scheduling
  • Team building and leadership
  • Networking and relationship building
  • Hospitality

Hobbies and Interests

  • Faith
  • Family
  • Outdoor adventures

Volunteer Experience

New Vintage Church, Active part of local community through volunteering.

Timeline

FIRST ASSISTANT GOLF PROFESSIONAL

The Fountaingrove Club
08.2021 - Current

First Assistant Golf Professional

Meadowood Napa Valley
01.2003 - 12.2020

PGA-PGM

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Grant Saunders