Grant Sierra
Colorado City,Colorado
Summary
IT support technician with experience in technical troubleshooting and user assistance. Proficient in system diagnostics, network troubleshooting, and Active Directory management. Strong communicator looking to provide customers with the best possible experience. Looking to continue to build off of my strong foundation of technical skills to grow and learn more.
Overview
2
2
years of professional experience
Work History
Laborer
B-TEC
Colorado City, Colorado
05.2025 - Current
- Operated hand tools and machinery for daily construction tasks.
- Assisted team members with site preparation and cleanup activities.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with coworkers to ensure timely project completion.
- Maintained cleanliness of tools and equipment after use.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Operated and maintained a variety of equipment including hand and power tools.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Operated excavator to perform digging and grading tasks efficiently.
Tier I IT Support Intern
Second-61
Florence, CO
08.2025 - 12.2025
- Resolved 20+ user support tickets weekly involving hardware, software, and network issues
- Troubleshot Windows systems and Microsoft 365 applications, minimizing downtime for users
- Assisted with Active Directory tasks including account setup, password resets, and access support
- Used Kaseya VSA to monitor endpoints, assist with patching, and support system maintenance
- Diagnosed hardware issues and coordinated repairs or replacements
- Provided remote and in-person support while maintaining clear communication with users
IT Technical Support Intern
Pueblo Community College
Pueblo, Colorado
08.2024 - 12.2024
- Assisted in troubleshooting hardware and software issues on campus devices.
- Monitored network connectivity and reported issues to senior technicians.
- Tested application compatibility with various operating systems prior to installation on client machines.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Upgraded existing hardware components as per company needs.
- Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Performed routine maintenance and software updates on support tools and customer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Associate of Applied Science - Cybersecurity
Pueblo Community College
Pueblo, CO05-2026
Skills
- Network troubleshooting
- Technical support
- Active Directory
- Communication skills
- Equipment checks
- Customer service
- Safety procedures
- Complex Problem-solving
- Microsoft 365 Support
- Windows 10/11 OS
- TCP/IP
- DNS
- DHCP
- Wireless Networking
- Network Security
- Disaster Recovery & Incident Response
- Computer Hardware installation and repair
- Vulnerability Assessment
- Remote Support
- Digital Forensics
- Device Setup and Management
Languages
German
Limited
Timeline
Tier I IT Support Intern
Second-61
08.2025 - 12.2025
Laborer
B-TEC
05.2025 - Current
IT Technical Support Intern
Pueblo Community College
08.2024 - 12.2024
Associate of Applied Science - Cybersecurity
Pueblo Community College