Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
GRANT SIMS

GRANT SIMS

Information Technology Support
Shelbyville,Illinois

Summary

I am a recent graduate outfitted with a Bachelor of Science in Computer and Information Technology and 3 years of Esports experience as a Coach/President. I believe that I am very flexible in learning in different work environments and the software that a company uses to operate daily. I am interested in any IT Help Desk position or IT Support position as well as a position as an Esports coordinator/coach for any High School/College level program.

Work History

Host

Yen Ching
Shelbyville, Illinois
04.2021 - Current
  • At Yen Ching I am responsible for seating tables, taking phone orders, and dealing with the restaurant software to organize and complete ticket orders.
  • I am utilizing problem-solving skills to work in a buffet restaurant environment while also dealing with and adhering to local COVID protocols.
  • While at the job I have also helped fix some of the minor computer issues they have with their systems such as displays and touchscreen computers not working or software not loading properly.
  • President of Esports/Treasurer of Esports, Eastern Illinois University Esports.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Esports Writer/Analyst

Draft Buff
, DraftBuff, California
11.2019 - 06.2020
  • During my time at DraftBuff, I was a writer and contributor for their League of Legends section of their Fantasy Esports application.
  • During this work, I was responsible for ranking and analyzing players from the LCS and LEC regions.
  • I also wrote some weekly write-ups analyzing the play of the athletes and offering insight as to who would be fantasy players to look out for.
  • I also coordinated with others at DraftBuff to create an LCK Korean ranking and analysis.
  • During this time I became familiar with the WordPress software and online distribution of written content.

Delivery Driver, Pizza Maker

Joe's Pizza
, Illinois
11.2016 - 08.2019
  • During my time at Joe's Pizza, I started off as a dishwasher and worked my way up the totem pole.
  • I was responsible for making deliveries across my city and working with a delivery queue system to make sure that my routes were optimized to get people their orders in the most efficient manner.
  • As a pizza cook, I was the main cook and often times lead the kitchen on the busiest nights and was able to handle large amounts of orders by myself certain nights.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.

Esports Coach

Shelbyville High School
Shelbyville, Illinois
11.2018 - 04.2019
  • I was responsible for the creation of the first Esports team at Shelbyville High School.
  • The team fielded a skilled group of 5 Seniors ranging in skill from Bronze to Diamond.
  • Throughout our season, we competed at 3 tournaments and finished in the top 3 out of very skilled fields in each of them.
  • In this position, I was responsible for reaching out to tournament coordinators to sign my team up and work out the logistics of travel.
  • I was also responsible for coaching my team at tournaments by drafting their team compositions and coaching them between match sets by changing strategies.

Delivery Boy

Short Furniture
Shelbyville, Illinois
06.2015 - 08.2016
  • I got my first job at the age of 16 as a furniture delivery boy for Short Furniture in Shelbyville Illinois.
  • At this position, I was responsible for delivering furniture across multiple locations in Central Illinois while also building furniture and dealing with a small warehouse and it's inventory.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Education

Bachelor of Science - Computer and Information Technology

Eastern Illinois University

High School Diploma - undefined

Shelbyville High School

Skills

Microsoft Office Applications

Java

Basic Spanish Speaking

NetworkingComputer SoftwareTroubleshootingComputer HardwareTroubleshootingCustomer ServiceCoachingHTML5InventoryLeadershipLogisticsNetworkingProblem-solving skillsProtocolsSoftwareTroubleshooting

Bill computation

Performance improvement

Interactive communication skills

Peripheral Repair

Wireless Networking

Application installations

Network component installations

Desktop and laptop installations

Virus and malware prevention

Technical Analysis

Programming

Technical Support

Project Management

Timeline

Host

Yen Ching
04.2021 - Current

Esports Writer/Analyst

Draft Buff
11.2019 - 06.2020

Esports Coach

Shelbyville High School
11.2018 - 04.2019

Delivery Driver, Pizza Maker

Joe's Pizza
11.2016 - 08.2019

Delivery Boy

Short Furniture
06.2015 - 08.2016

Bachelor of Science - Computer and Information Technology

Eastern Illinois University

High School Diploma - undefined

Shelbyville High School

Similar Profiles

CREATE PROFILE
GRANT SIMSInformation Technology Support