Grant Stiles
Chicago,IL
Summary
Conscientious Transportation Security Officer and team player seeking position with the Transportation Security Administration. Deliver thorough, efficient screening through attention to detail and decisiveness. Background in security.
Overview
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Chicago, IL
08.2023 - Current
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored and conducted passenger screening.
- Directed passengers clearly for quick movement through security screening process.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Upheld strong customer service standards while completing screenings.
- Documented incidents involving passengers in accordance with agency protocols.
- Guarded restricted areas to prevent unauthorized entry.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Maintained knowledge of current aviation security standards and best practices.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Searched individuals and baggage for weapons and other prohibited items.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Provided security and protection to travelers across all transportation sectors.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Verified photo IDs and tickets to allow guests passage.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Education
Bachelor of Arts - Public Policy, Economic Development
University of Illinois At Chicago
Chicago, IL05-2022
Skills
- Hazardous Items Understanding
- Security Station Background
- Cargo Inspections
- Threat Assessment
- Behavioral Analysis
- Radio Communication
- Passport Checks
- Surveillance Monitoring
- Customer Relations Skills
- De-Escalation Techniques
- Policy Enforcement
- Stress Tolerance
- Emergency Preparedness
Languages
Spanish
Professional
French
Limited
Romanian
Limited
Accomplishments
- Dean's list multiple times
- Member of Phi Theta Kappa
- Executive in Student government (Secretary and chair of finance)
Certification
- Business start-up certification, Chicago Department of Business Affairs and Consumer Protection.
- Entrepreneurship and Small Business Certification, NFTE Chicago.
- Insurance license, state of Illinois - since 2018
References
References available upon request.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
08.2023 - Current
Bachelor of Arts - Public Policy, Economic Development
University of Illinois At Chicago
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