Grant Stonebrink
Veeva CRM Administrator
Wantage,NJ
Summary
Results-driven Veeva CRM Administrator and Manager with a proven track record of leading projects and driving technological enhancements. Skilled in identifying opportunities for automation and tailoring systems to optimize field focus on physicians, ultimately creating a more efficient sales environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Manager, Veeva System Administration
Mead Johnson Nutrition
02.2022 - Current
- Developed automations of processes. Maximizing team member productivity.
- Developed reporting initiative to bring suggestions in house. Contributing to six figure cost savings each year. While reducing internal operational hours for this process.
- Led a Super User program. Giving greater strength to our users to tailor the CRM to our companies unique needs. 70% of our changes now come from these Super User suggestions.
- Adapted to new Veeva technologies like MyInsights Studio. Improving Sales efficiency by bringing more functionality to the iPad avoiding jumping between systems.
- Developed cross team skills. Ensuring company day to day operations were not hindered by vacancies.
- Managed transition from Salesforce Classic to Lightning. Allowing our team to have access to the latest features from Salesforce.
- Started and managed cross department initiative with Medical Sales Training. Overhauling documentation and materials used by the field to learn our system.
- Led relationship with outside vendors for Veeva managed services, and our professional services partner.
Salesforce & Veeva CRM Consultant
Cognizant
03.2018 - Current
- Produced quality work and developed an overwhelmingly positive reputation, leading to a contract extension from 6 weeks to 3 years to date.
- Instituted CFR 11 Compliant Electronic Signing modernizing signature processes. Greatly reducing the reliance and need of a customer service center. As well as reducing the processing time for HCP's to receive Sample Shipments
- Created and executed test cases as well as worked with Validation team to bring an existing system through GxP practices. Became a subject matter expertise in project validation, providing cross-functional support to projects not directly assigned to.
- Worked to divest a product. Handled a smooth transfer of ownership through ring-fencing data from our system until the purchaser established their own systems and processes. Sent and deleted data. Managed support for the divested field team.
- Inside Sales Sampling Updates - Created and maintained new Sample Request Forms for our Inside Sales team using Visualforce and Apex.
- Converted the functionalities from Salesforce Classic to Lightning. Identified which functionalities to bring over, and which to utilize existing functionalities in the other system.
- Facilitated on the fly reports for managers of various brands and teams. Maintained dashboards as requested. These reports answered compliance requirements, helped management to understand their data, and established trends in system functionality usage.
- Worked with Field Training team to create Field Training Guides using Microsoft PowerPoint or Microsoft Word for the purpose of utilizing new software our team had created. As well as hosted training sessions and support hours for any new functionalities deployed to the field.
- Contact: Michael Oberg
- Regional Director - Reimbursement Business Advisor 623-341-6522
Education
Bachelor of Science - Management Information Systems
Drexel University
Philadelphia, PA 01.2011 - 01.2015
Bachelor of Science - Computer Science
William Paterson University of New Jersey
Wayne, NJ 01.2015 - 01.2018
Skills
- Apex
- Visualforce
- SOQL
- Process Builder
- Workflow Rules
- Apex Triggers
- Flows
- Veeva CRM
- Veeva Network
- MyInsights Studio
- Service Cloud
- Sales Cloud
Timeline
Manager, Veeva System Administration
Mead Johnson Nutrition
02.2022 - Current
Salesforce & Veeva CRM Consultant
Cognizant
03.2018 - Current
Bachelor of Science - Computer Science
William Paterson University of New Jersey
01.2015 - 01.2018
Bachelor of Science - Management Information Systems
Drexel University
01.2011 - 01.2015
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