Grant Zimmerman
Fort Wayne,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
FWCS
08.2025 - Current
- Followed classroom plans left by class teacher to continue student education.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored student performance and provided feedback to inform instruction.
Member Service Representative (MSR)
Planet Fitness
06.2023 - 03.2025
- Greeted and helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account and service issues by educating on required information and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified member identification and documentation for compliant transactions.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by cleaning machines, emptying trash cans and cleaning the locker area.
- Identified and resolved discrepancies and errors in member accounts.
- Educated members about billing, payment processing and support policies and procedures.
- Worked with a modern POS system for any purchases that members made.
Delivery Driver
Pizza Hut
01.2021 - 06.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
Court Monitor
Sky Zone Trampoline Park
10.2018 - 03.2020
- Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Kept games moving by maintaining game rules and managing game conflicts.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Cleaned the trampoline pads at the end of each shift.
Bagger
Kroger
02.2018 - 10.2018
- Maintained customer satisfaction by assisting with carrying out goods.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed items into bags, boxes or other containers.
Education
High School Diploma -
Snider High School
Fort Wayne, IN05-2020
Skills
- Member correspondence
- Payment processing
- Complaint handling/Issue resolution
- Customer service/support
- Knowledge in computer skills with applications such as those found in Microsoft Office
Timeline
Substitute Teacher
FWCS
08.2025 - Current
Member Service Representative (MSR)
Planet Fitness
06.2023 - 03.2025
Delivery Driver
Pizza Hut
01.2021 - 06.2023
Court Monitor
Sky Zone Trampoline Park
10.2018 - 03.2020
Bagger
Kroger
02.2018 - 10.2018
High School Diploma -
Snider High School