Grant H. Hunter
De Forest
Summary
Innovative Data Specialist with experience in direct client satisfaction. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to complex programs and technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Data Specialist
Aptarro
06.2023 - 04.2025
- Collaborated with healthcare clients to analyze and improve their Merit-based Incentive Payment System (MIPS) data, leading to enhanced performance scores and potential increased reimbursement.
- Partnered with physician practices and healthcare organizations to understand their MIPS reporting requirements and data challenges.
- Provided guidance and support on data collection, quality measure selection, and performance improvement strategies to optimize MIPS scores.
- Analyzed client MIPS data submissions, identified areas for improvement, and developed actionable recommendations.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
IT Support Specialist
Heritage Tile
06.2021 - 05.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to employees about new software or hardware.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Submitted service tickets for equipment maintenance requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 20 employees.
Social Media Manager
THE ADVANCE-TITAN
01.2021 - 05.2021
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Curated and segmented editorial content to increase engagement and channel growth.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Social Media Intern
THE ART OF CAHYE
08.2020 - 01.2021
- Responded to comments, posts, and questions from various channels.
- Assisted the CEO with various marketing projects that would engage new leads and potential customers.
- Analyzed social media campaigns and activities using HootSuite to promote engagement and made recommendations for enhancement.
- Produced and submitted weekly reports outlining progress towards KPI objectives.
- Created and curated content for each of the company's owned media.
Lead Website Editor
THE ADVANCE-TITAN
01.2020 - 01.2021
- Uploaded news stories, photos, & cut-lines to The Advance-Titan's website.
- Determined online readability of written pieces, made formatting changes, and approved online versions for publication.
- Resolved any technical issues that arose.
- Recruited, trained, and provided daily direction for assistant website editors.
Customer Service Representative
Kroger
09.2015 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Interactive Web Management
University of Wisconsin - Oshkosh
Oshkosh, WI05.2021
Minor Bachelor of Science - Media Studies (ACEJMC Accredited)
University of Wisconsin - Oshkosh
Oshkosh, WI05.2021
Skills
- Microsoft office proficiency
- Spreadsheet management
- Compiling data
- Data governance
- Identifying errors
- Excel formulas
- Data cleaning
- Data acquisition
Certification
- Certified in Inbound Marketing Techniques (Hubspot)
- Certified in Social Media Inbound Strategy (Hubspot)
- Certified in Professional Media Relations (MuckRack)
- Certified in Project Management Essentials (Management & Strategy Institute)
- Certified in Beginner Level Google Analytics (Google)
- Certified in Advanced Level Google Analytics (Google)
Timeline
Healthcare Data Specialist
Aptarro
06.2023 - 04.2025
IT Support Specialist
Heritage Tile
06.2021 - 05.2023
Social Media Manager
THE ADVANCE-TITAN
01.2021 - 05.2021
Social Media Intern
THE ART OF CAHYE
08.2020 - 01.2021
Lead Website Editor
THE ADVANCE-TITAN
01.2020 - 01.2021
Customer Service Representative
Kroger
09.2015 - 10.2020
Bachelor of Science - Interactive Web Management
University of Wisconsin - Oshkosh
Minor Bachelor of Science - Media Studies (ACEJMC Accredited)
University of Wisconsin - Oshkosh
Similar Profiles
Lynda VangLynda Vang
Cook at The Mekong-Restaurant, Bar and Banquet HallCook at The Mekong-Restaurant, Bar and Banquet Hall
Elise DedrickElise Dedrick
Team Lead at Research Products CorporationTeam Lead at Research Products Corporation
Melissa EggertMelissa Eggert
Substitute Teacher at EdustaffSubstitute Teacher at Edustaff
TIANA PATTERSONTIANA PATTERSON
Healthcare Liaison/Data Specialist at Spectrum HealthcareHealthcare Liaison/Data Specialist at Spectrum Healthcare
Abdullah Usama SyedAbdullah Usama Syed
Senior Healthcare Data Analyst at Sentara HealthSenior Healthcare Data Analyst at Sentara Health