Grant H. Hunter
De Forest
Summary
Innovative Data Specialist with experience in direct client satisfaction. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to complex programs and technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Data Specialist
Aptarro
06.2023 - 04.2025
- Collaborated with healthcare clients to analyze and improve their Merit-based Incentive Payment System (MIPS) data, leading to enhanced performance scores and potential increased reimbursement.
- Partnered with physician practices and healthcare organizations to understand their MIPS reporting requirements and data challenges.
- Provided guidance and support on data collection, quality measure selection, and performance improvement strategies to optimize MIPS scores.
- Analyzed client MIPS data submissions, identified areas for improvement, and developed actionable recommendations.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
IT Support Specialist
Heritage Tile
06.2021 - 05.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to employees about new software or hardware.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Submitted service tickets for equipment maintenance requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 20 employees.
Social Media Manager
THE ADVANCE-TITAN
01.2021 - 05.2021
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Curated and segmented editorial content to increase engagement and channel growth.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Social Media Intern
THE ART OF CAHYE
08.2020 - 01.2021
- Responded to comments, posts, and questions from various channels.
- Assisted the CEO with various marketing projects that would engage new leads and potential customers.
- Analyzed social media campaigns and activities using HootSuite to promote engagement and made recommendations for enhancement.
- Produced and submitted weekly reports outlining progress towards KPI objectives.
- Created and curated content for each of the company's owned media.
Lead Website Editor
THE ADVANCE-TITAN
01.2020 - 01.2021
- Uploaded news stories, photos, & cut-lines to The Advance-Titan's website.
- Determined online readability of written pieces, made formatting changes, and approved online versions for publication.
- Resolved any technical issues that arose.
- Recruited, trained, and provided daily direction for assistant website editors.
Customer Service Representative
Kroger
09.2015 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Interactive Web Management
University of Wisconsin - Oshkosh
Oshkosh, WI05.2021
Minor Bachelor of Science - Media Studies (ACEJMC Accredited)
University of Wisconsin - Oshkosh
Oshkosh, WI05.2021
Skills
- Microsoft office proficiency
- Spreadsheet management
- Compiling data
- Data governance
- Identifying errors
- Excel formulas
- Data cleaning
- Data acquisition
Certification
- Certified in Inbound Marketing Techniques (Hubspot)
- Certified in Social Media Inbound Strategy (Hubspot)
- Certified in Professional Media Relations (MuckRack)
- Certified in Project Management Essentials (Management & Strategy Institute)
- Certified in Beginner Level Google Analytics (Google)
- Certified in Advanced Level Google Analytics (Google)
Timeline
Healthcare Data Specialist
Aptarro
06.2023 - 04.2025
IT Support Specialist
Heritage Tile
06.2021 - 05.2023
Social Media Manager
THE ADVANCE-TITAN
01.2021 - 05.2021
Social Media Intern
THE ART OF CAHYE
08.2020 - 01.2021
Lead Website Editor
THE ADVANCE-TITAN
01.2020 - 01.2021
Customer Service Representative
Kroger
09.2015 - 10.2020
Bachelor of Science - Interactive Web Management
University of Wisconsin - Oshkosh
Minor Bachelor of Science - Media Studies (ACEJMC Accredited)
University of Wisconsin - Oshkosh
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