Gray Baginski
Iowa City,Iowa
Summary
Enthusiastic and driven Sport and Recreation Management student with a strong background in customer service, community relations, and event management. Passionate about creating memorable experiences and committed to continuous learning and professional growth in the sports industry. Seeking an opportunity to contribute to an organization and develop into a customer service and event professional.
Overview
2
2
years of professional experience
Work History
Guest Experience and Venue Crisis Coordinator
University of Iowa and Iowa Heartlanders
01.2025 - Current
- Organizing and overseeing events focused on sustainability, guest experience, and safety
- Coordinating a large-scale event for the Iowa Heartlanders, managing logistics, vendors, and entertainment
- Implementing sustainable practices while ensuring a safe and engaging fan experience
Game Day Operations Intern
University of Iowa
05.2024 - 02.2025
- Assist with setup and breakdown of home hockey games
- Manage game-day promotions and marketing activities
- Develop and implement strategic marketing plans to enhance fan engagement
- Support community fundraising efforts, building relationships to strengthen team impact
Guest Services Ambassador
Chicago Cubs
05.2024 - 09.2024
- Provide exceptional customer service to create a welcoming guest experience
- Assist fans with questions, concerns, and event logistics
- Support ticket sales, event setup, and breakdown
- Resolve guest issues professionally to ensure a seamless experience
Student Consultant
San Diego Sports Consulting Practicum
05.2023 - 06.2023
- Selected for a consulting practicum in San Diego, working with prestigious clients like the San Diego Padres and Farmers Insurance Open
- Provided strategic solutions in sponsorship, volunteering, and organizational growth
- Collaborated with a team to develop impactful strategies that enhanced client success
Education
B.S - Sport and Recreation Management
University of Iowa
Iowa City, Iowa09.2024
Skills
- Customer Service
- Client Relations
- Community Engagement
- Event Management
Timeline
Guest Experience and Venue Crisis Coordinator
University of Iowa and Iowa Heartlanders
01.2025 - Current
Guest Services Ambassador
Chicago Cubs
05.2024 - 09.2024
Game Day Operations Intern
University of Iowa
05.2024 - 02.2025
Student Consultant
San Diego Sports Consulting Practicum
05.2023 - 06.2023
B.S - Sport and Recreation Management
University of Iowa
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