EMMA DULIN
Midland
Summary
Organized administrative and customer service professional with experience across medical offices, financial services, call centers, and hospitality. Expertise in front desk operations, scheduling, data entry, and CRM software, coupled with a commitment to delivering outstanding client service in fast-paced settings. Pursuing a customer service or administrative role to leverage strong organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Guest Experience Representative & Social Media Coordinator
Rosewood Medical Spa
Midland
05.2026 - 07.2026
- Acted as the primary point of contact for clients in person, over the phone, and through digital communication channels, providing a welcoming and professional experience.
- Managed 25+ daily client interactions, scheduling appointments, confirming visits, handling cancellations, and following up to enhance client satisfaction.
- Coordinated provider calendars and daily appointment schedules, ensuring efficient time management and minimizing scheduling conflicts.
- Checked clients in and out, verified appointment details, and ensured smooth daily office flow from arrival to departure.
- Processed payments, handled cash transactions, balanced the cash drawer, and verified financing/payment information.
- Maintained confidential electronic client records, ensuring accuracy and compliance to uphold data integrity and support operational standards.
- Utilized Microsoft Word, Excel, Outlook, CRM systems, and scheduling software to support administrative operations.
- Worked as a front-line administrative professional responsible for managing client communication, scheduling operations, and daily front desk workflow in a high-volume medical spa environment.
- Created and posted engaging social media content on Instagram, Facebook, and TikTok to boost client engagement and increase business visibility.
- Developed strong client relationships through consistent communication, professionalism, and personalized service.
Client Service Professional
H&R Block
Midland
03.2026 - 04.2026
- Delivered administrative and front desk support in high-volume financial services office during tax season, enhancing overall client experience.
- Managed client scheduling and appointment coordination for tax professionals.
- Responded to incoming calls, addressed client inquiries, and provided accurate information to ensure client satisfaction.
- Facilitated daily office operations by managing client flow and ensuring professional service delivery.
- Maintained confidential financial documents and ensured proper handling of sensitive client information.
- Assisted with data entry, document preparation, and office organization tasks.
Call Center Representative
Outdoor Adventures, Inc.
Midland
06.2025 - 09.2025
- Operated in fast-paced call center, managing customer communication and providing administrative support to enhance service delivery.
- Managed high-volume inbound and outbound customer calls daily.
- Resolved customer concerns with professionalism and efficiency.
- Provided information regarding reservations, scheduling, and account services.
- Addressed and resolved customer concerns with professionalism, contributing to positive customer experiences and satisfaction.
- Achieved performance targets in metrics-driven environment, demonstrating commitment to quality service and efficiency.
Hospitality & Guest Services Professional
The H Hotel • Great Hall Banquet & Convention Center • Horizons Conference Center • GDC Cafeteria (Dow Global Dow Center) • Gimmicks
12.2022 - 05.2025
- Delivered high-level customer service across hotel, banquet, corporate dining, and restaurant environments.
- Provided customer service in hotels, banquet facilities, corporate events, and high-volume food service operations.
- Supported execution of weddings, corporate events, conferences, and private functions, enhancing guest satisfaction.
- Coordinated with teams to ensure smooth operations and positive guest experiences, fostering a collaborative service atmosphere.
- Supported full event operations including setup, service, breakdown, and cleanup.
- Processed payments, operated POS systems, and handled cash transactions accurately.
- Demonstrated professionalism and efficiency in fast-paced, high-pressure environments, contributing to seamless service delivery.
Sales Associate (Seasonal)
Midland RV Sales
Midland
04.2018 - 09.2022
- Delivered consistent customer service throughout rental process, fostering positive customer experiences.
- Assisted customers with rental inquiries, scheduling, and service information.
- Prepared and ensured rental units were ready for customer use, enhancing customer satisfaction.
- Managed customer records and documentation to support efficient rental operations.
Education
High School Diploma -
Hemlock High School
Hemlock, MISome College (No Degree) - Nursing
Delta College
Bay City, MISkills
- Guest Interaction
- Customer Experience Management
- Client Services & Communication
- Customer service
- Administrative and Office Support
- Calendar management
- Office coordination
- Data Entry & Documentation
- Records Management and File Organization
- Microsoft Word, Excel, Outlook
- CRM systems
- Multi-Line Phone Systems
- Attention to Detail
- Time Management
- Fast-paced multitasking
- Conflict Resolution & Problem Solving
- Professional communication
- Team Collaboration
Timeline
Guest Experience Representative & Social Media Coordinator
Rosewood Medical Spa
05.2026 - 07.2026
Client Service Professional
H&R Block
03.2026 - 04.2026
Call Center Representative
Outdoor Adventures, Inc.
06.2025 - 09.2025
Hospitality & Guest Services Professional
The H Hotel • Great Hall Banquet & Convention Center • Horizons Conference Center • GDC Cafeteria (Dow Global Dow Center) • Gimmicks
12.2022 - 05.2025
Sales Associate (Seasonal)
Midland RV Sales
04.2018 - 09.2022
High School Diploma -
Hemlock High School
Some College (No Degree) - Nursing
Delta College