Betsy Travis
Ubereats
LAKELAND,FL
2
Languages
35
years of professional experience
Guest Experience Leader experienced in enhancing customer satisfaction and loyalty through exceptional communication and leadership. Delivered improved guest experiences and fostered loyalty by effectively resolving conflicts and driving engagement. Contributed to increased satisfaction scores and repeat business through expertise in guest services and hospitality best practices.
Work History
Guest Experience Leader
2 Months- Maintained cleanliness and organization of dining area for improved guest experience.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored food quality and presentation standards to uphold brand reputation.
- Supported management in executing promotional events to drive customer engagement.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Ensured compliance with health and safety regulations in all guest interactions.
- Implemented feedback mechanisms to gather customer insights for service improvement.
- Trained new employees on customer service protocols and operational procedures.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
Food Delivery Driver
4 Years 5 Months- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Managed multiple orders simultaneously while adhering to safety regulations.
- Resolved customer concerns promptly, enhancing overall service quality.
- Implemented route adjustments based on traffic patterns to improve efficiency.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and operational readiness for daily deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Skin Care and Makeup Consultant
17 Years 4 Months- Provided personalized makeup consultations to enhance clients' beauty and confidence.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
- Created customized looks for clients based on their preferences and specific needs, bolstering customer loyalty.
- Offered constructive feedback during group training sessions so fellow consultants could refine their skills in makeup application techniques.
- Developed comprehensive skincare regimens tailored to individual client needs.
- Conducted product demonstrations to educate clients on effective application techniques.
- Trained and mentored new consultants on product knowledge and sales strategies.
- Analyzed customer feedback to improve service offerings and product selection.
- Managed inventory effectively, ensuring adequate stock levels for client demands.
- Led workshops and events to promote brand awareness and drive sales growth.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.
- Conducted workshops on makeup trends and best practices, attracting more clients to the store.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Increased sales through effective upselling of makeup products and services.
- Trained new employees on makeup application techniques, ensuring consistent quality across the team.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Performed makeup applications for various events, resulting in satisfied clients and repeat business.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cashier
8 Months- Processed transactions efficiently using POS system to ensure customer satisfaction.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Maintained accurate cash drawer, reconciling discrepancies promptly at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for checkout efficiency, reducing wait times significantly.
- Resolved customer complaints professionally, fostering a positive shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Substitute Teacher
9 Months- Implemented lesson plans to facilitate student engagement and understanding of core subjects.
- Adapted instructional materials to accommodate diverse learning styles and abilities.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with teachers to support individual student needs and academic goals.
- Developed strong relationships with students, promoting trust and open communication.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Preschool Teacher
1 Year 2 Months- Facilitated daily activities that promoted social, emotional, and cognitive growth among preschoolers.
- Developed and implemented engaging lesson plans to foster early childhood development.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
- Mentored new teachers on classroom management techniques and curriculum delivery strategies.
- Evaluated individual student needs to tailor instructional approaches and support services accordingly.
- Established a positive classroom environment that encouraged creativity, exploration, and collaboration among students.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Assisted and supervised 15 children through the entire school day.
- Allowed for ample outdoor discovery time in schedule each day.`
- Fostered a safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
Preschool Teacher
6 Years 7 Months- Led initiatives to integrate technology into the classroom to enhance interactive learning experiences.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised [Number] children through the entire school day.
- Supervised [Number] children during daily activities and learning sessions.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in the schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Implemented innovative teaching methods to engage students, making learning more interactive and fun.
- Conducted early literacy and math activities, laying the foundation for future academic success.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
- Created safe and nurturing a learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Early Childhood Development - Early Childhood Education
Biblical Studies - Biblical Studies
Skills
Guest experiences
Guest experience management
Effective communication
Guest service management
Phone etiquette
Conflict resolution
Guest interaction
Customer rapport
Customer relationship
Hospitality standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Leader
McDonald's
06.2026 - CurrentRead More
Food Delivery Driver
Ubereats
03.2022 - CurrentRead More
Cashier
Target
10.2018 - 06.2019Read More
Skin Care and Makeup Consultant
Mary Kay
11.2007 - 03.2025Read More
Substitute Teacher
Dade Christian School
09.2003 - 06.2004Read More
Preschool Teacher
Grace Lutheran Learning Center
04.1998 - 06.1999Read More
Preschool Teacher
Emmanuel Kindergarten and Daycare
09.1991 - 04.1998Read More
Lindsay Hopkins Technical Education Center
Early Childhood Development from Early Childhood Education
Read More
New Life Bible College
Biblical Studies from Biblical Studies
Read More