Hi, I’m
Gray Keona
O' Fallon,IL
Summary
Accomplished leader with a proven track record at J&P Asset Management. Excelled in operations management and strategic planning at J&P Asset Management, significantly increasing sales. Skilled in customer relations and staff development, adept at fostering team unity and achieving goals. Demonstrates exceptional leadership and administrative skills, ensuring high levels of loyalty and repeat business. Always willing to learn and develop new skills to implement into daily task and overall growth.
Overview
10
years of professional experience
Work History
J&P Asset Management
General Manager
10.2017 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Visiting Angels
CNA Certified Nursing Assistant
02.2019 - 05.2024
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Concentrix
Cusomer Service Representative
07.2017 - 06.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Right At Home
Nursing Assistant
09.2014 - 05.2017
Job overview
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Education
St. Louis Community CollegeForest Park, MO
Nursing Assistant Certification from Nursing
08.2018
Beaumont High SchoolSaint Louis, MO
High School Diploma
05.2014
Skills
- Leadership and team building
- Operations Management
- Effective leader
- Staff Management
- Customer Relations
- Relationship Building
- Administrative Skills
- Staff Development
- Strategic Planning
- Consistently meet goals
Timeline
CNA Certified Nursing Assistant
Visiting Angels
02.2019 - 05.2024
General Manager
J&P Asset Management
10.2017 - Current
Cusomer Service Representative
Concentrix
07.2017 - 06.2019
Nursing Assistant
Right At Home
09.2014 - 05.2017
St. Louis Community College
Nursing Assistant Certification from Nursing
Beaumont High School
High School Diploma
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