Grayce Greene
Billings,MT
Summary
Detail-oriented professional skilled in compliance reporting and decision-making. Experience in training staff on regulatory standards and enhancing operational workflow to drive efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Wells Fargo & Company
Billings, MT
07.2024 - 02.2026
- Streamlined branch operations to enhance customer service efficiency and satisfaction.
- Trained staff on compliance procedures, improving adherence to regulatory standards.
- Implemented process improvements resulting in reduced transaction times and operational costs.
- Monitored daily activities, ensuring accuracy in financial transactions and reporting.
- Provided staffing schedules based off yearly forecast
Customer Service Representative
Stockman Bank Of Montana
Billings, MT
01.2023 - 05.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Assisted customers with account management, providing tailored solutions.
- Collaborated with team members to offer a personalized and satisfactory customer experience
Medical Technician
The Springs Living
Billings, MT
09.2022 - 01.2023
- Administered medication to ensure patients health
- Maintained and calibrated medical equipment for optimal performance and compliance.
- Assisted in developing and implementing safety protocols within the facility.
- Collaborated with team members to enhance patient care processes.
Marketing Administrative Assistant
Highgate Senior Living
Billings, MT
04.2021 - 08.2022
- Coordinated marketing initiatives, enhancing communication between departments and families
- Managed scheduling and logistics for promotional events, ensuring seamless execution.
- Developed and maintained digital content for social media platforms, increasing engagement rates.
- Assisted in the creation of marketing materials, ensuring brand consistency across all areas
- Conducted market research to identify target audiences and develop tailored marketing strategies.
Caregiver Attendant
Highgate Senior Living
Billings, MT
02.2020 - 03.2021
- Provided compassionate personal care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted with medication management, promoting adherence to prescribed regimens for improved health outcomes.
- Supported mobility and physical exercises, enhancing residents' independence and overall well-being.
- Collaborated with healthcare professionals to create personalized care plans tailored to individual needs.
- Mentored new staff on best practices for resident care, fostering a culture of support and teamwork.
- Implemented safety protocols to minimize risks and maintain a secure living environment for residents.
Assistant Office Manager
C & B Concrete
Billings, MT
05.2019 - 02.2020
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and logistics for meetings and client appointments.
- Oversaw inventory management, ensuring adequate supplies for office needs.
- Assisted in budget preparation and expense tracking for departmental projects.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Recorded expenses and maintained accounting records.
Education
High School Diploma -
Skyview High School
Billings, MTNo Degree - Business Management
The University of Montana
Missoula, MTSkills
- Strategic planning
- Staff supervision
- Compliance reporting
- Sales management
- Customer and vendor relations
- Branch operations management
- Customer service
- Strong team-builder
- Decision-making
- Relationship building and management
Timeline
Branch Operations Manager
Wells Fargo & Company
07.2024 - 02.2026
Customer Service Representative
Stockman Bank Of Montana
01.2023 - 05.2024
Medical Technician
The Springs Living
09.2022 - 01.2023
Marketing Administrative Assistant
Highgate Senior Living
04.2021 - 08.2022
Caregiver Attendant
Highgate Senior Living
02.2020 - 03.2021
Assistant Office Manager
C & B Concrete
05.2019 - 02.2020
High School Diploma -
Skyview High School
No Degree - Business Management
The University of Montana