Graycen Manahan
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service/interpersonal skills . Adapt at working effectively unsupervised and quickly mastering new skills.
Experienced with providing exceptional customer service and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Knowledge of best practices in customer support and proven ability to adapt to evolving needs.
Overview
5
5
years of professional experience
Work History
Product Support Specialist
Concentrix
11.2024 - Current
- Guide customers through TurboTax software features and navigation
- Assist users with tax-related questions while staying within the scope of support
- Provide step-by-step solutions for software issues, ensuring customer satisfaction
- Diagnose and resolve technical issues related to TurboTax installation, updates, and functionality
- Assist with login issues, software errors, and compatibility problems
- Help customers troubleshoot e-filing errors and rejected tax returns
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Work from home
Client Service Associate
LPL Financial
11.2021 - 10.2024
- Scheduling Clients using ACT system
- Heavy Filing
- Handle inbound/outbound calls
- Prepare files for meetings with Financial Advisor
- Mail handling/receiving
- Consult with clients prior to appointment to go over any changes to the accounts, and report it back to financial advisor
- Hybrid-remote
- Build clientele
Travel Agent
Time 2 Get Away
12.2019 - 11.2021
- Receive/Make phone calls
- Advise clients on their destinations and make arrangements for transportation, accommodations, car rentals and tours
- Up sale travel packages
- Handles travel issues, conflicts, complaints, cancelations and refunds
Waitress
Naked City Pizza
12.2019 - 03.2020
- Handled a high volume of customers regularly
- Took orders
- Served food
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
- Welcomed customers as they arrived
Education
High school diploma -
Visions In Education
Carmichael, CA06.2015
Skills
- Microsoft Excel
- Microsoft Office
- Communication skills
- Organizational skills
- Data entry
- Computer skills
- Remote support
- Telephone support
- Hardware troubleshooting
- Network troubleshooting
- CRM software
Websites
Timeline
Product Support Specialist
Concentrix
11.2024 - Current
Client Service Associate
LPL Financial
11.2021 - 10.2024
Travel Agent
Time 2 Get Away
12.2019 - 11.2021
Waitress
Naked City Pizza
12.2019 - 03.2020
High school diploma -
Visions In Education
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