Graye Marotta
Apex,NC
Summary
Dynamic leader with proven expertise in crew leadership and quality assurance, honed at Labor Lads and Lifetime Fitness Cafe. Excelled in fostering client relationships, resolving disputes, and enhancing team efficiency. Skilled in worker training and adaptable to changing environments, consistently ensuring project success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Manager
Labor Lads
08.2022 - 01.2024
- Managed schedules, budgets, and resources efficiently to ensure project completion within established timeframes.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Developed contingency plans to address potential challenges or risks in project execution, minimizing disruptions to ongoing operations.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Motivated staff to perform at peak efficiency and quality.
Cafe Worker
Lifetime Fitness Cafe
08.2021 - 11.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Education
Associate in Engineering Technology - Mechanical Engineering
Wake Technical Community College
Raleigh01.2027
Skills
- Crew Leadership
- Worker Training
- Adaptable
- Technical knowledge
- Collaboration and Teamwork
- Quality Assurance
Timeline
Crew Manager
Labor Lads
08.2022 - 01.2024
Cafe Worker
Lifetime Fitness Cafe
08.2021 - 11.2021
Associate in Engineering Technology - Mechanical Engineering
Wake Technical Community College
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